SORM | Document Specialist | 25-0242

GENERAL DESCRIPTION
The State Office of Risk Management (SORM) is diverse and inclusive state agency looking for an entry level Document Specialist. This person will assist with originating workers’ compensation claim files by processing mail for SORM. Responsibilities include entry-level data entry work, receiving, sorting, and delivering mail to internal departments, scanning documents, and other responsibilities related to the origination of workers’ compensation claim files. This is an excellent position to learn the inner workings of the documents and processes related to adjusting a workers’ compensation claim. This position is an entry-level administrative support role in the Intake Management department and requires disseminating information in a general office environment.

SORM is a unique state agency. We serve the public by directly serving other state entities with their workers’ compensation claims, insurance and risk management programs, and continuity of operations (COOP) plans. SORM’s unique culture embraces communication, creativity, and critical thinking. We hire results-oriented, curious, innovative, and adaptable people with a strong desire to help our clients, and one another, succeed. SORM continually seeks to enhance the agency’s expertise and service by hiring talented people whose aspirations align with the Office’s vision. If you are a service-minded professional looking for the stability of state service, we would love to visit with you.

As a state employee, you are automatically enrolled in the state’s retirement plan, and are eligible for additional health insurance benefits.

ESSENTIAL POSITION FUNCTIONS

• Picks up mail from Office of Attorney General (OAG) Mail Center twice a day and within established time frame.
• Records the number of incoming mail pieces received (regular mail, return mail, certified and overnight mail) on the log sheet.
• Opens, date stamps, sorts, organizes, and preps incoming mail for scanning within the established time frame.
• Sorts and delivers incoming mail to appropriate department bins.
• Records receipt of checks/warrants/cash into a log and deliver to the Financial Management Department within the established time frame.
• Reviews, verifies and maintains receipt logs for incoming certified mail.
• Process outgoing certified mail by entering recipient information into the firm mailing book for accountable mail log and deliver to the OAG/Mail Center within established time frame.
• Scans documents and medical bills into workflow queues in the Risk Management Information System (RMIS) and within the established time frame.
• Performs quality control of scanned documents and medical bills by reviewing and editing the images prior to upload into RMIS.
• Process documents in personal workflow queue within the established time frame.
• Process documents from assigned workflow queues within the established time frame.
• Monitors incoming mail baskets and sorts, organizes, and preps the documents and bills for scanning within the established time frame.
• Prints return to provider (RTP) and not covered employee (NCE) letters within the established time frame.
• Provides back-up assistance to Receptionist.
• Provides excellent customer service.
• Performs related work as assigned
• Maintains relevant knowledge necessary to perform essential job functions
• Attends work regularly in compliance with agreed-upon work schedule
• Ensures security and confidentiality of sensitive and/or protected information
• Complies with all agency policies and procedures, including those pertaining to ethics and integrity

MINIMUM QUALIFICATIONS

• Education: Graduation from a standard senior high school or equivalent
• One year and six months full-time experience working in general office, complex clerical, secretarial or closely related field; may substitute thirty credit hours from accredited college or university for the required experience
• Knowledge of general office or administrative practices and procedures
• Knowledge of organizational behavior, including assuming and sharing responsibility
• Skill in working under pressure and meeting deadlines
• Skill in organization.
• Skill in long-range and short-range planning.
• Skill in using a computer for word-processing and data entry/retrieval
• Skill in providing customer service.
• Skill in gathering and analyzing accurate and relevant information.
• Skill in effective oral and written communication [Writing sample to be submitted at the time of interview]
• Ability to receive and positively respond to constructive feedback
• Ability to work cooperatively with others in a professional office environment
• Ability to provide excellent customer service
• Ability to work more than 40 hours as needed and in compliance with the FLSA
• Ability to work 8 a.m. – 5 p.m., Monday through Friday
• Ability to lift and relocate 30 lbs.

PREFERRED QUALIFICATIONS

• Graduation from a four-year accredited college or university with a Bachelor degree

TO APPLY
All applications for employment with the State Office of Risk Management must be submitted electronically through www.WorkInTexas.com. A State of Texas application in WorkInTexas
(WIT) must be completed to be considered OR Submit a State of Texas Application for Employment to: Attn: Linda Griffin, State Office of Risk Management, P.O. Box 13777, Austin, TX 78711-3777. Military Crosswalk information can be accessed at

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf

THE SORM IS AN EQUAL OPPORTUNITY EMPLOYER