State Park is hiring a Host!

About This Position:

As the first (and last) point of contact, State Park Hosts are friendly and warm, yet professional and exacting. The candidate is a well-presented, engaging individuals who will be excited to provide knowledgeable, approachable, efficient, energetic, and thoughtful service while upholding State Park standards and values.

Responsibilities and Expectations:

• Greet all guests entering the restaurant and thank all guests leaving the restaurant
• Manage reservation system
• Ensure reservations are prioritized and seated in a timely manner
• Strive to accommodate walk-in guests whenever possible
• Clearly and politely communicate with guests when delays and/or waits occur
• Maintain an organized floor by quickly and efficiently seating guests according to company standards
• Understand and operate the reservation/seating system
• Maintain professional and warm guest communications - inside the restaurant or via phone
• Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit
• Communicate respectfully and clearly with service team and management
• Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
• Engage management for any guest issue or complaint
• Maintain cleanliness and organization at the host stand and front door area
• Additional service and/or operational tasks as determined by manager
• Adhere to grooming and dress code standards
• Assist teammates to anticipate all other FOH needs

Skills and Requirements:

• A willingness to learn and get your hands dirty
• Strong communication skills to build trusting relationships with peers and guests
• A sense of urgency and strong work ethic to coordinate table management with the cycles of service for guests.
• The ability to stay positive and calm under pressure; Ability to demonstrate quick thinking and adaptability in a constantly changing environment
• A strong work ethic and a desire to learn and grow; Receptive to constructive criticism and performance feedback
• Warm, compassionate, and team-focused approach
• A basic understanding of cooking, wine, beer, spirits, and cocktails
• Previous on-the-job experience in a Front of House or Back of House role; Able to work in a standing/walking position for long periods of time
• Previous experience with online reservation systems such as Open Table or Resy
• Commitment:Six month commitment
• Working Conditions: The host should also expect to work mostly at night and at times outdoors or by the door in inclement weather.

Physical Demands:

• The physical demands for this position are seeing, hearing, speaking, reaching, occasionally lifting up to 25 pounds, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

Job Types: Full-time, Part-time

Pay: $22.00 - $26.00 per hour

Expected hours: 10 – 20 per week

Benefits:

• Employee discount

Shift:

• 8 hour shift

Work Location: In person

Salary : $22 - $26