Head of Strategy & Operations Client Coverage Group SSGA, Senior Managing Director

Head of Strategy & Operations Client Coverage Group SSGA, Senior Managing Director

Head of Strategy & Operations Client Coverage Group SSGA, Senior Managing Director

Apply locations Boston, Massachusetts time type Full time posted on Posted 4 Days Ago time left to apply End Date : March 26, 2025 (23 days left to apply) job requisition id R-768547

Across the globe, institutional investors rely on State Street to help them manage risk, respond to challenges through solutions, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged professionals are essential to our success.

For nearly four decades State Street Global Advisors has been committed to helping our clients and those who rely on them achieve financial security. We partner with many of the world's largest most sophisticated investors and financial intermediaries to help them reach their goals through a rigorous investment process spanning both indexing and active disciplines. With trillions in assets our scale and global reach offer clients unique access to markets geographies and asset classes and enable us to deliver both thoughtful insights and creative solutions. SSGA is the investment management arm of State Street Corporation. For further information please visit ssga.com.

Our commitment to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It's also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You'll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us.

Position Overview

We are seeking a strategic and results-driven leader to serve as the Head of Strategy & Operations (HSO), Senior Managing Director for the Client Coverage Group (CCG) at State Street Global Advisors (SSGA). This critical role will support the strategic alignment, operational excellence, and help build a platform to support innovative growth across our institutional and intermediary distribution teams worldwide. The HSO will shape the future of our client coverage function by optimizing processes, fostering innovation, and ensuring seamless execution to enhance client engagement and business performance.

This is a critical leadership position requiring a strategic and collaborative operator with a proven ability to lead complex, global organizations, scaling operations, and delivering tangible results in a client-centric environment.

Primary Responsibilities

Strategic Leadership & Business Alignment

Partner with the Global Head of Client Coverage to define, execute, and optimize SSGA's global distribution strategy to drive business growth and achieve long-term objectives.

Develop and implement a scalable, future-ready operational framework to enhance the efficiency, effectiveness, and agility of the distribution function.

Act as a thought leader and key advisor to senior leadership, influencing decision-making through data-driven insights and strategic foresight.

Foster a high-performance culture that is collaborative, innovative, and results-oriented.

Operational Excellence & Process Optimization

Lead the transformation of end-to-end operational workflows to ensure seamless client engagement across all client channels, including institutional and intermediary.

Drive efficiency, automation, and standardization of processes while ensuring regulatory compliance and risk mitigation.

Implement key performance metrics (KPIs) and a data-driven approach to monitor and improve operational effectiveness.

Identify and deploy cutting-edge technology solutions to optimize operations, enhance scalability, and deliver a superior client experience.

Cross-Functional Collaboration & Execution

Partner with Sales, Marketing, Product, Investments, Operations, Compliance, Legal, Risk, and IT to ensure seamless execution of strategic initiatives and alignment of client engagement models.

Champion client-centric innovation, ensuring that operational strategies and execution continuously evolve to meet the changing demands of institutional and intermediary clients.

Lead large-scale change management initiatives, ensuring successful adoption of new operational models, technology, and business strategies.

Global & Regional Leadership

Provide strategic oversight and leadership for distribution teams, ensuring alignment with global goals while addressing regional market dynamics.

Develop and execute market-specific strategies to improve client engagement, retention, and satisfaction across key geographies.

Mentor and develop a diverse, high-performing team, fostering leadership at all levels.

Client-Centric Innovation & Transformation

Champion a "client-first" mindset, embedding it within operational strategy and daily execution.

Leverage client feedback, Net Promoter Score (NPS), and industry insights to continuously enhance the client experience.

Drive digital transformation efforts, streamlining client interactions through advanced data analytics, CRM platforms, and automation.

Identify and eliminate pain points in clients' experience with SSGA by implementing seamless, tech-enabled solutions.

Job Requirements and Minimum Qualifications

These skills will help you succeed in this role :

10 years of experience in operational leadership roles within asset management, financial services, or a related industry.

Demonstrated success in large-scale business transformation, including process reengineering, automation, and client experience optimization.

Strong knowledge of technology-driven operational solutions to support client engagement, sales enablement, and distribution strategy.

Experience at another major Asset Management company strongly preferred.

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfill all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street Global Advisors

What We Do. As the asset management arm of State Street Corporation, State Street Global Advisors has served the world's governments, institutions and financial advisors for over four decades. With a rigorous, risk-aware approach built on research, analysis and market-tested experience, we build from a breadth of active and index strategies to create cost-effective solutions.

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