What are the responsibilities and job description for the Media Services Specialist position at State University of New York, Cortland?
As a member of Campus Technology Services team, this individual will serve as a technologist with the primary responsibility for managing audio-visual equipment replacement, maintenance cycle and repair, equipment procurement, and departmental asset management documentation. This position has a leadership role in campus renovation projects which includes design, consultation, facility preparation, installation, and project management and serves as backup support to other Media Services areas.
Watch to learn more about careers at SUNY Cortland: https://vimeo.com/1038936490
Watch to learn more about careers at SUNY Cortland: https://vimeo.com/1038936490
What makes SUNY Cortland a great place to work?
- Our positions provide predictable salary progressions, and many offer permanency.
- Generous benefits include health, dental, and vision insurance, various retirement program options, paid family leave and/or parental leaves, flexible spending and dependent care accounts, long term disability and tuition reimbursement.
- SUNY Cortland prioritizes work-life balance and well-being in all forms. The university’s state-of-the-art Student Life Center is free for employees to use, with membership options for families. SUNY Cortland’s Child Care Center welcomes the children of employees and community members, as space allows. Alternate work schedules are available with a supervisor’s approval.
- Professional development opportunities exist through training, continuing education programs, tuition reimbursement and conference travel, based on funding.
- Cortland County and surrounding areas offer easy access to arts, entertainment, outdoor recreation and much more. Experience Cortland dives deep into the region’s offerings
Major Responsibilities
Media Services Operations
- Perform daily repair and maintenance of audio-visual equipment and installed systems for Campus Technology Services’ academic supported spaces
- Perform installation of new and updated audio-visual systems for Campus Technology Services’ academic supported spaces
- Respond to audio-visual related trouble tickets and repair calls from The Help Center
- Serves as the technical input for assigned campus projects to include design, consultation, facility preparation, installation, and project management which includes coordination with Facilities Operations and Services, Facilities Planning Design and Construction, Registrar, Consultants, Term and General Contractors
- Responsible for configuring and programming of Crestron control systems used in Campus Technology Services’ academic supported spaces
- Responsible for equipment procurement within the Media Services area of support and responsibility. This includes purchases for new construction, equipment replacement, online hardware orders, area supplies and equipment repairs
- Participate in the inventory control process which includes maintaining equipment inventory, facility listings and equipment disposal records
- On occasion, may need to work an evening or weekend to provide technology troubleshooting and support
Communication
- Provide information training and guidance to clients on the use of installed university audio visual systems
- Create and maintain documentation in shared documentation repository. Regularly review and revise documentation for updates
- Communicate effectively with vendor technical support and help desk personnel
- Participate in department and team meeting discussions about the tactical, operational, and strategic direction of our operations
Professional Development
- Continually update technical knowledge and skills by attending in-house and external training, professional conferences, online courses, and webinars and being proactive by assessing new technologies and applications
Functional and Supervisory Relationships
- Reports to Associate Director of Campus Technology Services
- Supervises student and temporary support staff employees as needed
- Works closely with other departments throughout the campus
Required Qualifications
- Bachelor’s degree and one year’s audio-visual service and support experience in audio-video technologies OR Associate’s degree and three years’ audio-visual service and support experience in audio-video technologies
- Experience with technical troubleshooting
Preferred Qualifications
- Experience working in higher education
- Experience working as an audio-visual integrator that may include installation or design of audio-visual systems
- Experience managing or coordinating projects
- Experience with programming or configuration of Crestron control systems
- Experience with AV over IP technologies that may include Dante, NDI, NVX, H.264/H.265, SMPTE or AES
- AVXIA certification of CTS, CTS-D or CTS-I
About the University
A top public university of approximately 6,600 students located in the geographic center of New York State, SUNY Cortland provides accessible, affordable education to students from across the U.S. body. One of 13 comprehensive universities in the State University of New York system, SUNY Cortland prides itself on its rigorous undergraduate and graduate programs in the liberal arts, sciences, education, and professional studies. For more than 150 years, SUNY Cortland has provided unmistakable value for students seeking a well-rounded academic, athletic, and social experience. The University ranks among the top campuses in the nation on Money magazine’s “Best Colleges for Your Money List,” fields a powerhouse Division III athletics program and boasts an impressive network of alumni making a difference in education, business, government, fitness, medicine and many other fields.
EEO Statement
The State University of New York at Cortland is an Affirmative Action/Equal Employment Opportunity/Americans with Disabilities Act (AA/EEO/ADA) employer. The university actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the university.
Job Close Date
