What are the responsibilities and job description for the Call Center Agent position at Statewide Windows and Doors?
Must be willing to work M-F 10:30AM to 7 PM!
About Us:
At Statewide Windows & Doors, we are dedicated to providing high-quality impact windows and doors that protect and enhance homes across Florida. Our team is passionate, customer-focused, and committed to excellence. We are currently looking for an enthusiastic and motivated Call Center Agent to join our team and be the first point of contact for our valued clients.
Position Overview:
The Call Center Agent plays a crucial role in our customer journey by building strong initial connections, setting appointments, and managing schedules effectively. This position requires excellent communication skills, a friendly demeanor, and the ability to engage with both warm leads and cold prospects.
Key Responsibilities:
- Make warm and cold calls to prospective clients to introduce Statewide Windows & Doors and our services.
- Build rapport and establish trust with potential customers, ensuring a positive first impression.
- Schedule appointments in our database, ensuring accuracy and timely follow-up.
- Ask qualifying questions to understand client needs and tailor the conversation appropriately.
- Serve as the first point of contact, representing the company with professionalism and enthusiasm.
- Work collaboratively with the sales and operations teams to ensure smooth transitions from initial contact to appointment.
- Maintain a detailed and organized record of all interactions and follow-ups in the company CRM.
Requirements:
- Must be punctual and dependable.
- Strong communication and interpersonal skills.
- Experience in customer service, telemarketing, or appointment setting preferred.
- Comfort with making outbound calls and handling both warm and cold leads.
- Ability to work 10:30AM to 7 PM on weekdays.
- Proficient with basic computer skills and scheduling software.
- High energy, self-motivated, and a positive attitude.
- Excellent organizational skills and attention to detail.
What We Offer:
- Competitive compensation.
- A supportive team environment with opportunities for growth.
- Comprehensive training to ensure your success in the role.
- The chance to be part of a company that values and appreciates its employees.
How to Apply:
If you are outgoing, goal-oriented, and thrive on connecting with people, we’d love to hear from you!
Job Type: Full-time
Pay: $56,874.00 - $132,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- Day shift
- Evening shift
- Rotating shift
Ability to Commute:
- Deerfield Beach, FL 33441 (Required)
Work Location: In person
Salary : $56,874 - $132,000
