Build Manager

COMPANY OVERVIEW

PSTrax is one of the fastest growing software companies in the public service industry.  We are a SaaS solution helping First Responders with their operations checks by offering safer and more efficient rig and inventory tracking. We help automate and streamline the operational aspects of our clients’ jobs – saving agencies, on average, 700% in time and cost savings in the first year alone.

PRIMARY PURPOSE AND FUNCTION

The Build Manager manages the entire onboarding process for new customers, beginning to end – from sales handover to project kickoff to configuration to training – ensuring the rollout process is quick and smooth for our customers. Each customer build is individualized and specific to that department. This requires a level of autonomy to make decisions about not just the build but how to best serve the customer.  This role requires an understanding of the complexities within a department and the ability to make independent decisions about how to best proceed. The Build Manager will handle multiple projects all at different points of the project lifecycle.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Consult with customers during the build process regarding best practices to meet their specific needs.
• Advise on complex issues or questions that arise before, during, and after the build to determine the best course of action for each individual scenario.
• Manage 20-50 concurrent projects through the build, training, and implementation stages.
• Manage the entire onboarding process for new customers, as well as existing customer that purchase additional products.
• Coordinate with a small project team to complete the build and configuration of customer’s platform.
• Review and organize customer documentation as it’s received.
• Organize and lead virtual “Build Kickoff” meetings at the start of the onboarding process to align project expectations and communicate what is needed to ensure the project is successful.
• Proactively communicate and send updates to the customer throughout the onboarding process.
• Lead virtual “Build Review” meetings to show customers how to use their platform once it’s built.
• Lead virtual “Touch Base” meetings with customers as needed to make modifications in preparation for implementation.
• Lead 2-5 virtual meetings each day with customers.
• Continue to work with the customer helping with individualized needs beyond the initial build.
• Ensure an exceptional customer experience throughout the onboarding process to build long-term loyalty.
• Work hours may fluctuate based on customer schedules spanning multiple time zones.
• Light travel may be required, limited to a few trips each year.

KNOWLEDGE, EXPERIENCE AND SKILLS

• Previous training, teaching and/or project management experience is preferred.
• Experience in the first responder industry is a plus.
• Associate or Bachelor's degree in a related field is a plus.
• Excellent project management skills.
• Excellent verbal, written, and interpersonal communication skills.
• Strong dedication to customer satisfaction.
• Strong analytical and problem-solving skills.
• Key soft skills: Active listening, self-motivation, strong time management, organizational abilities, attention to detail, quick learning, technical proficiency, a teaching mindset, patience, empathy, adaptability, and a positive outlook.
• Proficient in using technology with an ability to quickly learn new platforms, such as Zoom, HubSpot, Microsoft Office, Google Suite, and Trello.

ABOUT US

PSTrax was founded in 2009. Our headquarters is in Littleton, Colorado, and we thrive by having a mix of local and remote employees. We are a privately owned, profitable company that encourages and promotes a healthy work-life balance for our team members.

Our six core values include:

1.    We are passionate and committed to helping our clients

2.    We do the right thing and keep our word

3.    We strive for excellence, pushing ourselves toward that goal

4.    We like to have fun and live well-balanced lives

5.    We achieve our goals as a team and help each other

6.    We exhibit professionalism and hold ourselves accountable

COMPANY BENEFITS

• Enjoy a job with meaning and purpose serving first responders
• Work with an innovative, fast-growing company where your work makes a direct impact
• Wear multiple hats in an environment where every day is different
• Enjoy team and company-oriented events throughout the year
• Feel secure with fully covered employee health, dental, and vision insurance
• Employer-paid HSA contributions
• Fully funded short-term disability insurance
• Optional life and long-term disability insurance
• 401K with up to 4% company matching
• Monthly internet stipend

COMPENSATION & OTHER IMPORTANT DETAILS

• Start date: ASAP
• Location: Remote
• Annual salary: $75,000 - $85,000

PSTrax is committed to being an equal opportunity workplace and an affirmative action employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. 

Salary : $75,000 - $85,000