What are the responsibilities and job description for the Customer Success Manager position at Statista?
Tasks
Our Customer Success Management team is essential to the success and continuous growth of our client base. We are committed to building meaningful client relationships by providing our clients with data and insights for fact-based decision-making. We are the client's voice and a key driver of cross-functional efforts to consistently deliver outstanding client value.
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Benefits
At Statista, we’re all about facts and data, that's why we are the world's leading business data platform.
By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions.
Founded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities such as London, New York and Tokyo. And we still have a lot of plans. Our constant growth does not only prove our success, but also keeps creating new development and career opportunities for our employees.
At Statista we value and celebrate our diverse culture. You are welcome here for who you are, no matter where you come from, what you look like, or whether you prefer bar graphs to pie charts. Your story matters – keep writing it as part of our team.
Are you ready to join us?
- This role suites candidates willing and able to grow the rapidly increasing client-base that utilize Statista’s market research platform
- Work collaboratively with the sales team, customers, our research team, and product development
- You will be responsible for delivering and communicating ROI for your clients, throughout the customer lifecycle
- Be the trusted partner for the customer on use-case and product functionality, through consistent communication and training
- Build valuable relationships with key users in the customer’s organization to enable a great customer experience and capture any concerns from a commercial perspective
- Maintain clean and accurate client data in CRM (Salesforce)
- Consistently go above and beyond to exceed both individual and team KPIs like churn, NRR, expansion, and daily activities
- Become an expert of Statista’s platform and various accompanying research offerings
- 2 years of experience building B2B relationships with a focus on client retention
- Ability to multi-task in a fast-paced environment
- BA/BS required
- Positive, high-energy, and desire to exceed both individual and team quotas
- Excited at the opportunity to be a part of a rapidly expanding global organization
- Proficiency in effective communication and presentation abilities
Our Customer Success Management team is essential to the success and continuous growth of our client base. We are committed to building meaningful client relationships by providing our clients with data and insights for fact-based decision-making. We are the client's voice and a key driver of cross-functional efforts to consistently deliver outstanding client value.
Image 1 or video
Benefits
- High level of autonomy
- Opportunity to grow quickly into mentor and/or leadership role
- Statista University - extensive training offer and individual coaching
- Dynamic, international team
- Office located directly within the city center
- Deutschland-Ticket Support
- Visa Support
- Sabbatical
- Flextime
- Hybrid Work
At Statista, we’re all about facts and data, that's why we are the world's leading business data platform.
By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions.
Founded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities such as London, New York and Tokyo. And we still have a lot of plans. Our constant growth does not only prove our success, but also keeps creating new development and career opportunities for our employees.
At Statista we value and celebrate our diverse culture. You are welcome here for who you are, no matter where you come from, what you look like, or whether you prefer bar graphs to pie charts. Your story matters – keep writing it as part of our team.
Are you ready to join us?
