What are the responsibilities and job description for the FCS Sales Administrator position at Staubli Corporation?
Job Description
Company Overview:
Stäubli is a value driven technological solutions provider with four dedicated activities: Electrical
Connectors, Fluid Connectors, Robotics and Textile. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability, and performance - our strong basis for the trusted partnership with our customers worldwide.
Job Function:
The job of the Stäubli FCS Sales Administrator is to interact with internal and external customers.
Reports to:
FCS Sales Administration Manager – North America
Responsibilities and Objectives:
- Work directly with the customers and the sales engineers to generate quotation for services and parts.
- Customers portal management
- Receiving and processing customer orders, ensuring accuracy and timeliness
- Inventory management, checking stock levels prior to order entry to ensure available inventory is prioritized, optimizing stock usage.
- Interact with customer to provide or gather administrative information to set up customer in ERP or set up Stäubli as a vendor.
- Process and send invoice to customers for services and parts.
- Communicate frequently with customer to ensure that all expectations are met, proactively resolving any issues or delays, updating customers as needed.
- Daily reporting and order monitoring to ensure all orders are delivered according to the scheduled timeline.
- Contribute to team effort by accomplishing related results as needed.
- Work with internal departments to meet customer’s needs.
- Assist accounting with past due invoices/accounts resolution.
- Creation of non-conformance reports.
- Participate in training sessions and update order entry processes as needed.
Qualifications:
- Associate degree in Business Administration or equivalent work experience required (Customer Service/Inside Sales background preferred)
- Proficient with ERP SAP system
- Proficient in Microsoft Office and Microsoft Excel
- Experienced with Customer relationship Management software (CRM)
- Quality and customer service driven to consistently satisfy internal and external customers.
- Organized and detail oriented.
- Self-motivated, proactive, and resourceful
- Positive, professional attitude
- Establishes and maintains effective working relationships based on mutual trust, respect, and cooperation with manager(s), co-workers and customers.
- Reacts quickly and adapts to changes in priorities, circumstances, and direction.
- Self-starter and work under limited supervision in a fast-paced team environment.
- Must be able to use critical thinking and problem solving to resolve customer issues.
- Exceptional written and verbal communication skills.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 25 pounds at times.
- Dexterity and accuracy as needed to operate equipment.
Work schedule:
- Monday-Friday 8-5pm
- Hybrid Schedule Available (remote days based on department schedule)
