What are the responsibilities and job description for the Guest Experience Agent position at Stay on 30a?
Stay on 30A
About Us:
Stay on 30A is a premier property management company dedicated to providing exceptional service to both homeowners and guests along the beautiful 30A coastline. Our team is focused on quality, proactive care, and creating experiences that go beyond expectations. We pride ourselves on maintaining properties to the highest standards while offering 24/7 support and ensuring a memorable experience for all.
Job Description:
We are seeking a local, professional and detail-oriented Guest Service Agent to join our team. In this role, you will play a vital role and creating unforgettable vacation experiences for our guests. From handling guest communications to coordinating series, you'll ensure every stay meets the highest standard of luxury.
Key Responsibilities:
- Serve as the primary point of contact for guests, providing exceptional customer service throughout their stay.
- Handle all guest communications, including reservations, inquiries, and follow-ups, with professionalism and a friendly demeanor.
- Coordinate guest requests and services, including housekeeping, maintenance, and special accommodations.
- Assist in dispatching service providers and overseeing timely resolution of guest and property concerns.
- Act as a brand ambassador, promoting the value and quality of our luxury vacation homes.
- Maintain accurate records of guest interactions, service requests, and property conditions.
Qualifications:
- Prior experience in hospitality, property management, or customer service preferred.
- Strong communication and interpersonal skills with a focus on delivering outstanding guest experiences.
- Detail-oriented and highly organized with the ability to multitask effectively.
- Problem-solving skills and the ability to remain calm under pressure.
- Local & Familiar with 30A and the surrounding area
- Experience with computer systems such as Streamline and Breezeway a plus.
- Flexible schedule, including availability on weekends and holidays as needed.
Benefits:
- Competitive pay based on experience.
- Flexible work environment with opportunities for growth.
- Work with a passionate and supportive team dedicated to excellence.
- Opportunities to be part of a growing, locally-focused company making a difference in the 30A community.
How to Apply:
If you are passionate about hospitality and providing unforgettable guest experiences, we encourage you to apply. Please submit your resume and a brief cover letter detailing your relevant experience and why you would be a great fit for Stay on 30A.
Join us in creating extraordinary vacations along the stunning 30A coastline!
Job Type: Full-time
Pay: $18.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Rotating weekends
Work Location: Hybrid remote in Inlet Beach, FL 32461
Salary : $18
