What are the responsibilities and job description for the Front Desk Agent position at Staybridge Suite Lake Charles?
Job Summary
We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for guest relations in a hotel or resort environment.
Duties
- Greet guests upon arrival with a warm welcome and assist with the check-in process.
- Manage guest reservations and inquiries through phone systems and in-person interactions.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Handle guest requests and concerns promptly and professionally to ensure satisfaction.
- Perform night audit duties as required, ensuring accurate reporting of daily transactions.
- Maintain the front desk area in an organized and welcoming manner.
- Collaborate with other hotel departments to ensure seamless service delivery.
- Assist in managing billing processes and payment transactions efficiently.
Requirements
- Previous experience in a hotel or resort setting is preferred.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Strong phone etiquette and proficiency in using phone systems are essential.
- Excellent guest service skills with a focus on hospitality and guest relations.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Attention to detail and strong organizational skills are necessary for managing multiple tasks effectively.
- A positive attitude, professionalism, and the ability to work well under pressure are key attributes for success in this role.
Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences!
Job Types: Full-time, Part-time
Pay: $11.37 - $11.92 per hour
Schedule:
- Evening shift
- Night shift
Work Location: In person
Salary : $11 - $12
