Night Auditor/Front Desk Clerk

Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a welcoming atmosphere and efficient check-in and check-out processes. This role requires excellent customer service skills, attention to detail, and the ability to handle various tasks in a fast-paced environment.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage the check-in and check-out processes efficiently.
• Handle guest inquiries and resolve issues promptly to ensure guest satisfaction.
• Maintain accurate records of guest information and reservations using hotel management software.
• Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
• Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Utilize phone systems effectively to manage incoming calls and assist guests with their needs.
• Uphold hotel policies and procedures while maintaining a high standard of hospitality.

Requirements

• Previous experience in customer service or hospitality is preferred.
• Familiarity with hotel management systems is a plus.
• Strong communication skills, both verbal and written; bilingual or multilingual abilities are highly desirable.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Excellent problem-solving skills with a focus on guest relations.
• Attention to detail and ability to multitask in a busy environment.
• A positive attitude and a passion for providing outstanding service.

Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overnight shift

Experience:

• hotel front desk: 1 year (Preferred)

Shift availability:

• Overnight Shift (Required)
• Night Shift (Required)
• Day Shift (Required)

Ability to Commute:

• Lake Charles, LA 70601 (Required)

Ability to Relocate:

• Lake Charles, LA 70601: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $14