Front Desk Agent (Part-Time Weekends)

About You:

What is your passion? Whether you’re into exploring rock climbing, cooking or bird watching, at Staybridge Suites St. George we are interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. In addition, we are looking for more people like this to join our friendly and professional team.

Are you a flexible person?

Does it bring you joy to make others smile?

Are you a time management wizard?

Then apply today as a Front Desk Agent!

About the Job:

Front Desk shifts Full time weekends from 3-11 PM. Front desk agents’ top priority is guest satisfaction. We use creativity, professionalism and our personalities to ensure our guests have an extraordinary stay. We help create the memories of family vacations, and effortless stays to keep business travel running smoothly. Working with minimal supervision, you will have empowerment from your management team to deliver the very best in hospitality. While your day to day will look like balancing organizing and structuring the hotel, providing attentive responses to guest needs, and maintaining our professional environment, you will be rewarded with competitive pay, great benefits, travel perks, and a fun work environment.

Job Duties:

How to be a rock star on the Front Desk:

· Understands room status and room status tracking

· Files room keys

· Take same day reservations and future reservations when necessary. Knows cancellation procedures.

· Post and files all charges to guest and master accounts.

· Uses proper telephone etiquette and answers the phone within 3 rings.

· Enroll guests into loyalty program.

· Uses proper mail, package, and message handling procedures.

· Understands that business demands sometimes make it necessary to move from their accustomed shifts to other shifts.

· Attends all department meetings.

· Thoroughly understands and adheres to proper credit and cash handling policies and procedures.

Organize the hotel:

· Knows room locations, types of rooms available, and room rates.

· Pre-registration and blocking for reservations.

· Creatively Accommodates special request whenever possible.

· Understands room status and room status tracking.

· Coordinates room status updates with the housekeeping department by notifying housekeepers of all check- outs, late check-outs, early check- ins, special requests, and part-day rooms.

· Coordinates guestroom maintenance work with engineering and maintenance division.

· Walk property to assure orderly appearance

Guest Facing:

· Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

· Acts as night manager and handles all incidents that arise.

· Maintains a customer service attitude at all times in the presence of guest and coworkers.

· Process guest check outs

· Register guests and welcome them to the hotel.

· Provide recommendations and advice to guests

· Resolve any potential guest complaints

Behind the Scenes:

· Maintains the cleanliness and neatness of the front desk area.

· Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.

· Any other task deemed necessary by management.

· Knows all safety and emergency procedures. Is aware of accident prevention policies.

· Reports any unusual occurrences or request to the manager or assistant manager.

Required Skills and Experience:

· Customer Service

· Professional Phone Etiquette

· Experience with Copy, Scan, Fax

· Microsoft Office Suite, including Outlook

· OPERA PMS experience is a bonus

· Ability to obtain Off Premise Alcohol sales permit (fees are reimbursed)

· Must be able to lift at least 25 pounds

· Strong Problem Solving Skills

· Organization and Time Management

· Ability to work in a fast-pasted environment

Pay will be based on level/years of experience.

About Us:

All Employees must be willing and able to adhere to our Employee Handbook policies and pass our pre-hire drug test. This job reflects management’s assignment of essential job functions. It does not restrict management’s right to assign or reassign duties/responsibilities to this job at any time.

This hotel is owned and operated by InnTrusted LLC. Our management style focuses on each employee’s growth and development by providing tools, support, training, and educational opportunities. The employees at InnTrusted are encouraged to develop their professional goals and attain them. We experience little turn over, especially in our top management positions. Our hotel teams are continually exceeding expectations and producing award winning properties

Competitive benefits including 401K, vacation and personal time, dental, vision, health, and life insurance, as well as long and short-term disability options.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: 16 – 30 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekends only

Experience:

• Hotel Experience: 1 year (Preferred)
• Customer Service: 1 year (Required)

Work Location: In person

Salary : $15