What are the responsibilities and job description for the Front Desk Agent position at Staybridge Suites?
- Using oral and written communication skills to register and accommodate guests
- Managing guest service requests
- Processing cash or credit card payments
- Maintaining updated information on room availability, reservations and guest messages
- Understanding how to use hotel Property Management Software (PMS) systems
- Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests’ needs
- Answer guest calls and record details of each conversation for future follow-up
- Meet and exceed guests’ expectations by anticipating the services they might require and suggesting local venues
- Report any accidents or injuries to senior management staff immediately
- Other tasks given by management such as light cleaning
Job Type: Part-time
Pay: $11.00 - $13.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to Commute:
- College Station, TX 77840 (Required)
Ability to Relocate:
- College Station, TX 77840: Relocate before starting work (Preferred)
Work Location: In person
Salary : $11 - $13
