What are the responsibilities and job description for the Front Office Manager position at Staybridge Suites?
Summary
The primary function of the Front Office Manager is to manage the Front Office operations on a day to day basis to assure optimal performance & continual improvement in guest service, employees, front desk appearance, & profit/financial control. Manages the Front Desk staff to include scheduling employees; directing & overseeing their daily activities; training & evaluating performance. Resolves guest & employee issues, & performs other duties as required to develop efficiency & profitability in all aspects of property management. Assures 100% guest satisfaction.
Qualifications
To perform the job successfully, an individual must be able to adhere to each of the essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill and ability necessary to do so. Reasonable accommodations may be made to ensure individuals with disabilities are able to perform the essential functions.
Essential Duties and Responsibilities
Provide clear expectations to team members regarding Brand Standards hotel policies and practices regarding the cleanliness of the hotel.- Conduct training on systems, security, cash handling procedures and service standards.
- Demonstrates and promotes strong commitment to providing the best experience for guests and employees.
- Sells the value of the hotel to all inquiries (via telephone & in person) & strives to convert them into reservations & occupied rooms.
- Agree to work flexible shifts, including weekends and holidays to meet the demands of the hotel.
- Ensure proper converse based on the hotel occupancy.
- Process and reviews guest reservations, registrations, payments, & departures.
- Handles collection efforts of all in-house balances and AR accounts.
- Handles deposit ledger charging advance purchases and transferring.
- Balances all cash, check, credit card & close open guest ledger accounts through verification, shift reports & performs audit functions if assigned.
- Monitor and report variances against budget; and control labor costs and other expenses.
- Responsible for thorough understanding & effective performance of property management systems.
- Maintain & organize the Front Office area daily.
- Respond to all guest requests & follow through to assure satisfactory outcome & compliance.
- Offers Guest assistance when needed, whenever possible.
- Complies with all safety & security policies in accordance with hotel and brand standards.
- Comply with federal, state and local laws regarding health, safety and alcohol services.
- Run the shuttle when needed.
- Follow all SOP and serves as Manager on Duty as assigned
- Other duties as assigned.
Education and/or Experience
A High School diploma or General Education Degree (GED); Bachelor Degree in Hospitality or Hotel Management preferred or 2-year related experience and/or training; or equivalent combination of education and experience. Previous hotel experience required.
(Ref: 434)
