What are the responsibilities and job description for the Guest Service Agent position at Staybridge Suites?
What you’ll do
- Engage and assist guest within eye contact
- Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
- Secure payment, verifying details during check in process
- Maintain a clean and welcoming workspace front desk and lobby area
- Follow through with guest request, respect our guest privacy
- Provide guests with room and hotel information, directions, amenities and local interests
- Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
- Complete cashier and closing reports, counting the bank at the end of each shift securely
- Acknowledge guest Reward Status, record wake-up calls, deliver our brand promise to be courtesy and professional
- Communicate any emergency, lost item or theft to proper security staff and/or authorities
- Keep contingency lists in case of emergency and communicate any necessary messages
Perks you deserve
We’ll support you in and out of the workplace by offering:
- Team-spirited coworkers
- Encouraging leadership
- Support to live a life of wellbeing and happiness
- Opportunities to serve and give back to the community
- Discounts on hotel rooms, gift shop items, food and beverage
- Recognition programs
What we’re looking for
- A genuinely warm, people-oriented demeanor
- A team-first attitude
- A gift for paying attention to the smallest details
This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Job Type: Part-time
Pay: From $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
- On call
- Weekends as needed
- Weekends only
People with a criminal record are encouraged to apply
Application Question(s):
- What attributes makes you a great candidate as a Guest Service Representative?
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $14
