Guest Service Agent

Description

Our Hotel Guest Service Agent, your primary role is to provide exceptional customer service to hotel guests. You'll assist guests with check-in and check-out procedures, handle reservations and inquiries, and address any concerns or requests they may have during their stay. Additionally, you'll strive to ensure a seamless and enjoyable experience for guests while upholding the hotel's standards of hospitality and professionalism. 

Team Member Benefits: 

• Medical, Dental and Vision 

• Employer Paid Life Insurance 

• Other Supplemental Benefits 

• Employer Matched 401K 

• Hotel Room Discounts across multiple brands 

• Enhanced paid vacation, sick time and holiday pay 

Essential Job Functions:  

• Greet, register, and assign rooms to guests of the hotel. 

• Verify customers' credit and establish payment method. 

• Make and confirm external reservations for dinner, entertainment, and transportation. 

• Compute bills, collect payments, and make change for guests. 

• Answer hotel phone and handle guest requests and inquiries. 

• Transmit and receive messages, using telephones or PMS system. 

• Deposit guests' valuables in hotel safes or safe-deposit boxes. 

• Perform bookkeeping activities, such as balancing accounts. 

• Serve food and beverages to guests, ensuring a positive dining experience. 

• Act as a private lounge host. 

• Practice safe work habits and use required safety equipment. 

• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 

• Perform other duties as requested by management. 

Qualifications

• High School diploma or equivalent preferred. 

• Previous customer service experience required or equivalent training. 

• Dynamic, engaging and passionate personality with the ability to multi-task 

• Work schedule varies and may include working on holidays, and weekends. 

• Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching. 

Job descriptions and responsibilities are subject to change depending on business needs.