What are the responsibilities and job description for the Night Auditor/Front Desk Clerk part time position at Staybridge Suites?
Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team in the hospitality industry. As the first point of contact for our guests, you will play a crucial role in creating a welcoming environment and ensuring exceptional guest experiences. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to manage various tasks efficiently.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a friendly and professional atmosphere.
- Manage check-in and check-out procedures efficiently while addressing any guest inquiries or concerns.
- Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
- Handle reservations, cancellations, and modifications accurately using hotel management software.
- Maintain accurate records of guest information and transactions while ensuring confidentiality.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Respond promptly to guest requests and complaints, striving for resolution and satisfaction.
- Assist with administrative tasks as needed, including managing phone calls and emails related to guest services.
Experience
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Familiarity with hotel management systems is an advantage.
- Strong communication skills; multilingual or bilingual abilities are highly valued for effective guest relations.
- A background in hospitality management or related fields is beneficial but not required.
- Excellent interpersonal skills with a focus on providing outstanding guest services.
- Ability to work flexible hours, including weekends and holidays as needed.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Type: Part-time
Pay: $13.57 - $14.00 per hour
Expected hours: 16 – 24 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Holidays
- Night shift
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Benton Harbor, MI 49022 (Required)
Ability to Relocate:
- Benton Harbor, MI 49022: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $14
