What are the responsibilities and job description for the Area Manager position at Steak n Shake?
Steak n Shake is hiring an Area Manager looking to make a difference.
We are looking to hire an Area Manager to assist the Division President with modeling and ensuring consistent execution of Quality, Hospitality and Cleanliness, as well as developing a culture of accountability.
We have exciting times ahead! What we sell is an experience. We are looking for passionate people with a fun-loving attitude who provide a hospitable service. The key is demonstration of the gold standard in service. We cherish friendliness and cleanliness. Put simply, we are looking for legendary leaders providing legendary service.
YOU :
Demonstrate the Golden Rule
Have a competitive spirit and desire to win
A track record of proven leadership (multi-unit leadership preferred)
Possess high character and high competence.
Desire to improve the lives of others.
US :
Desire to improve the lives of employees, customers, franchisees.
We place trust above all else. This builds loyalty.
Determined to be the employer of choice, placing employees first. We seek to be the maximum wage employer.
Desire to lead and dominate the premium burger segment of the restaurant industry
Our pace is fast, focused and effective.
Overall Mission : To model and ensure consistent execution of Quality, Service and Cleanliness, as well as delivering district business performance results in each of the key result areas by developing a culture of accountability and delivering “Every Store Perfect” :
Through a process approach ensuring standards (financial and operational) by executing plans and holding store teams accountable to grow sales and profit, maintaining quality at the highest levels, as measured by the Gold Standards.
Through clearly communicating brand standards and expectations.
Through coaching, training and mentoring the Management teams to achieve their full potential.
Through driving an ownership mentality by showing an ability to grow the business with both top line and bottom-line results.
Through building an environment consistent with the Company Mission and Vision.
Key Performance Areas
Sales and Profit Growth
Lead district with an unrelenting passion to grow sales and profitability.
Ensure the district results achieve the expectations for the key result measures while demonstrating an ability to change.
Report district performance to Division Presidents quarterly through a process approach.
Partner with Division Presidents on local marketing to plan and execute DMA-level and local store marketing plans.
Developing People
Coach General Manager to hold Management team accountable for service, quality, cleanliness, facility and safety improvement plans and results.
Oversee and ensure the effectiveness and execution of crew training, recertification, development and promotion process.
Lead bench discussion with Division President & Human Resources on effective succession planning processes.
Conduct interviews, hire, and train quality management candidates from internal, external, and campus efforts.
Ensure effective MIT and Manager Training, development, and feedback execution through weekly visits with Managers in Training.
Support and prioritize development of General Manager hires in partnership with Division President.
Ensuring the most effective utilization of company assets and district talent.
Coach General Manager on appropriate store associate staffing requirements.
Ensure Internal Management Candidate development.
Brand Execution
Responsible to Model, Coach, Mentor, Train, and Communicate service and production expectations with management teams.
Maintaining quality standards in Service, Quality, Cleanliness, Facility, and safety as measured by key metrics.
Hold General Managers and their teams accountable for improving all Guest measures.
Coach General Managers and Management teams on creating and implementing action plans for rapid improvement with an appropriate level of follow up.
Partner with Maintenance Department to safeguard Facility and Equipment standards.
Lead new product, process and program roll outs within the district.
Hold General Managers and their teams accountable for effective implementation of new products, processes and program in their restaurants.
Environment
Lead with a structured and disciplined approach to Daily, Weekly, Period and Quarterly success routines.
Model celebrating successes.
Recognize improved and / or top performance on each and every store visit.
Partner with Human Resources on Associate and Management Investigations in accordance with investigation procedures.
Key Performance Measures :
Customer Satisfaction
Guest Feedback
Window drive-thru times
Brand Protection
Associate Retention
Food Safety
Financial Growth
Cash Variance
Food Cost
Labor Cost
Requirements :
College graduate or equivalent education preferred
Positive, motivating communication skills
Strong organization and time management skills
Strong coaching and mentoring skills
Flexible and adaptable to changing circumstances
Ability to read, write, perform mathematical calculations and analyze data
Demonstrate key principles, Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach
Able to work in excess of 50 hours per week while standing, walking and stretching.
Able to lift, carry, push and pull 30 lbs.
Able to perform any task performed by a service or production associate
Able to see across the restaurant to monitor and oversee the operation
Able to legally operate a motor vehicle
Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns
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