Account Manager [31224]

We are seeking an Account Manager for the innovative event ticketing platform EzEvent, a platform designed to help event organizers sell tickets and manage their events with ease. Our mission is to empower event creators by offering a user-friendly platform that streamlines ticketing, registration, and event promotion. As we expand our presence in the industry, we're looking for a dynamic, results-oriented Account Manager to join our team and help build strong relationships with our clients.

Position Summary:

The Account Manager will serve as the primary point of contact for EzEvent's clients, ensuring their needs are met throughout the event lifecycle. This role involves managing client accounts, providing product support, and driving customer satisfaction. The ideal candidate is customer-focused, has a deep understanding of event ticketing processes, and is eager to help our clients maximize the use of EzEvent's platform.

Key Responsibilities:

• Client Relationship Management: Develop and maintain strong, long-term relationships with key clients, ensuring satisfaction and retention.

• Account Onboarding: Guide new clients through the onboarding process, providing tailored training and support to ensure they are set up for success on the ezevent platform.

• Consultation & Strategy: Offer strategic advice on event ticketing, registration, and promotion to ensure clients meet their goals. Recommend best practices and features of the platform that align with their event needs.

• Product Support & Troubleshooting: Serve as the go-to resource for any technical or functional issues clients may face. Work with the support team to resolve challenges quickly and effectively.

• Reporting & Analytics: Provide clients with insights on their event performance using ezevent's analytics tools. Help clients understand key metrics and leverage data to improve their events.

• Collaboration with Internal Teams: Work closely with sales, marketing, and customer support teams to ensure a seamless client experience and address any issues or opportunities for improvement.

• Event Management Support: Assist clients with ticketing setup, promotions, and event logistics to ensure a smooth event experience from start to finish.

Regular Work Hours:

Monday-Friday- 9am-6pm EST

** On-call requirements in case of major events. **

Position Requirements

Required Skills:

• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams

• Strong understanding of event ticketing platforms and processes.

• Problem-solving mindset with a customer-centric approach to troubleshooting.

• Ability to work independently and manage multiple client accounts simultaneously.

• Proficiency in Microsoft Office and experience with CRM tools (e.g., Salesforce, HubSpot).

• High level of organization and attention to detail.

• A proactive, positive attitude and the ability to thrive in a fast-paced, growing company.

Preferred Skills:

• Knowledge of event marketing, including digital promotion and ticket sales strategies.

• Familiarity with data analytics and reporting tools.

Experience:

• 2 years of experience in account management, customer success, or client-facing roles, preferably within the event management, technology, or SaaS industry- Required.
• Direct experience working with event management platforms (TicketMaster, Eventbrite, Dice, SeeTickets, etc.) - Preferred.

Education:

Bachelor’s degree in business, marketing, communications, or a related field is preferred.