What are the responsibilities and job description for the IT Technical Support Specialist position at Steamboat Ski Resort?
Company Overview:
At Steamboat Ski Resort, we pride ourselves on being a friendly and welcoming mountain destination. Our western heritage and culture are built on the principles of supporting and challenging our staff to be their best selves. We're looking for individuals who share these values and are passionate about working in a diverse and inclusive environment.
Job Description:
- We're seeking an experienced IT Technical Support Specialist to join our team. As a key member of our Information Technology department, you will provide technical support to employees and train non-technical workers on our business's information systems.
- You will respond to requests and incidents in our FreshService system, covering hardware, software, telecom, Active Directory, network, printing, sales points, and other areas as needed.
- Collaborate with our IT Business Analysts, Infrastructure Manager, IT Ops Manager, and IT Director on special projects and set up equipment for employee use.
- You will oversee the daily performance of computer systems, establish requirements for new systems or modifications, and accurately document your work.
Salary:
The base hourly pay range for this position is $35 per hour, with opportunities for above-average compensation based on experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel.
Benefits:
- We offer a comprehensive benefits package, including medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more for eligible employees.
- Free Alterra Mountain Pass for all eligible employees and dependents for winter and summer, and a free IKON Pass to eligible employees.
- Vacation and Sick Time policies for eligible employees to rest, relax, and recharge.
- Generous discounts on outdoor gear, apparel, rental cars, and other services.
Required Skills and Qualifications:
- Must clearly read, write, and communicate in English.
- 2 years' experience in IT or a related field in installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals preferred.
- Effective communication and guest service skills to assist computer users of all proficiency levels.
- BASIC network troubleshooting.
- Proficiency with Microsoft operating systems, common applications like Office365, and highly customized configurations.
Others:
We are an equal opportunity employer and maintain a drug-free workplace. All employees and candidates are reminded that we adhere to all applicable labor and employment laws and regulations.
Salary : $35
