What are the responsibilities and job description for the CSR - Customer Service Representative position at Steckman's Memorials Inc.?
- We sell Headstones/Memorials to the public.
- require talking to them by phone and email.
- Computer knowledge required.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Job Types: Full-time, Part-time
Pay: $12.00 - $13.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
Shift:
- Day shift
- Evening shift
Ability to commute/relocate:
- East Liverpool, OH 43920: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $12 - $13