What are the responsibilities and job description for the Office Administrator position at Steel City Solar?
Job Responsablities : Project Administrator / Customer Service Manager
Location: In person 8-5 Monday - Friday in Pueblo West, CO
Reports To: General Manager
Employment Type: Full-Time
About Steel City Solar
At Steel City Solar, we’re on a mission to power Southern Colorado with clean, affordable, and reliable solar energy. We believe in building a brighter future for our community—one rooftop at a time. Join us and be part of a team that’s making a real difference!
Job Summary
The Office Administrator plays a critical role in ensuring the success of our solar projects and the satisfaction of our customers. This position involves a mix of administrative tasks, technical responsibilities, and customer service duties, including answering phones, creating plot plans, submitting interconnection agreements, and routing customer inquiries.
Key Responsibilities
1. Administrative and Technical Tasks
- Create Plot Plans: Create accurate plot plans for solar installations.
- Submit Interconnection Agreements: Prepare and submit interconnection agreements to utility companies, ensuring compliance with local regulations.
- Permitting and Documentation: Obtain permits and other necessary documentation for solar projects.
- Project Coordination: Work closely with the General Manager to ensure projects stay on schedule and within budget.
2. Customer Service
- Answer Phones: Serve as the primary point of contact for customer inquiries, providing timely and professional responses.
- Route Customer Questions: Direct customer inquiries to the appropriate team members (e.g., sales, or service).
- Post-Installation Support: Follow up with customers after installation to ensure satisfaction and address any concerns.
- Maintain CRM: Update customer information and project details in the CRM system (e.g., HubSpot).
3. Team Collaboration
- Support Sales Team: Assist with preparing proposals, contracts, and other customer-facing documents.
- Coordinate with Installers: Communicate project details and timelines to the installation team.
- Provide Feedback: Share customer feedback with the Leadership Team to improve products and services.
QualificationsEducation and Experience
- Bachelor’s degree in Business Administration, Project Management, or a related field (preferred).
- 2 years of experience in project administration, customer service, or a similar role.
- Experience in the renewable energy or construction industry is a plus but not required.
Skills and Abilities
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Familiarity with CRM systems (e.g., HubSpot) is a plus.
Personal Attributes
- Passion for sustainability and renewable energy.
- Customer-focused mindset with a commitment to exceptional service.
- Detail-oriented and proactive problem-solver.
- Ability to thrive in a fast-paced, dynamic environment.
Compensation and Benefits
- Salary based on experience staring between $16.00 - $18.00 per hour
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and growth.
- The chance to make a real impact in your community.
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $16 - $18
