What are the responsibilities and job description for the Order Fulfillment Consultant position at Steelcase?
We are hiring an Order Fulfillment Consultant to partner with our Dealers, Field Sales!
What you will be doing:
Primary business consultant between Steelcase NA, Dealers and Field Sales proactively coaching and managing dealer activities prior to order being created and placed with Steelcase. Understands the Steelcase order fulfillment value stream, and optimizes supply chain, manufacturing, and delivery efficiencies, resulting in a great customer experience. Possesses good communication skills to effectively modify dealer behavior to conform to the Accelerate order management model. Aware of and supports Lean and continuous improvement methodologies. Understands the health and wellbeing of the dealership through performance measures and plays the role of the dealer advocate to quality and manufacturing management for awareness and drives process improvement.
Your Future Team:
You will be part of a collaborative Global Order Fulfilment Network!
Who you are:
Required skills and Competencies
- Requires ability to understand and communicate complex technology, both in writing and verbally.
- Thorough knowledge of corporate order fulfillment procedures.
- Knowledge of the Steelcase dealer organization and the design community and how their needs and processes impact our customer relationships.
- Thorough understanding of corporate policies and procedures.
- Must have broad product knowledge and be able to exercise good judgement on policy, timing and problem solving.
- Persuasive communication is a must; able to converse and offer suggestions, information and alternatives to customers needs.
- Able to effectively make formal presentations to dealers, designers and customers as needed
Preferred Skills and Competencies
- Bachelor’s degree (business) or equivalent or 3-5 years in progressively more responsible positions (ideally in a service area)
Why People Choose to Work with Us:
At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.
Who We Are:
Organizations around the world trust Steelcase to help them create places that help people work better, be inspired, and accomplish more.
We design, manufacture, and partner with other leading organizations to provide architecture, furniture, and technology solutions- accessible through a network of channels, including over 800 Steelcase dealer locations. Steelcase is a global, industry-leading, publicly-traded company with fiscal year 2021 revenue of $2.6 billion.
What Matters to Us:
More than qualifications, we’re looking for talent and potential. We are proud to have a diverse and inclusive workforce, and we're always looking to improve our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships. We invite people from all backgrounds and genders to apply. If we can make the application process easier through accommodation, please email us at myhr@steelcase.com.
Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years.
If you’re interested in Steelcase, but this isn’t the right time or role, join our Talent Community to be updated on future openings in your area(s) of expertise.
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