What are the responsibilities and job description for the Deskside Support Technician position at Stefanini North America and APAC?
What will you do?
- Provide hardware/software support services to onsite client including break/fix
- Implement virus detection and eradication procedures
- Diagnose end-user system failures and implement repair solutions
- Diagnose printer and other peripheral devise failures and implement repair solutions
- Troubleshoot network devices in order to ensure connectivity from the PC to the Network
- Provide hardware/software support services to onsite client including break/fix
- Implement virus detection and eradication procedures
- Diagnose end-user system failures and implement repair solutions
- Diagnose printer and other peripheral devise failures and implement repair solutions
- Troubleshoot network devices in order to ensure connectivity from the PC to the Network
What do you need to succeed?
- 3 years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
- Experience troubleshooting and replacing hardware on Lenovo PCs
- Experience using Active Directory
- Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
- Experience troubleshooting wireless connectivity issues
- Quality Customer Service skills
- VPN experience.
- Experience with basic hardware printer support
- Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP
Qualifications:
- Knowledge of multiple manufacturers and operating systems.
- Excellent troubleshooting capability.
- Ability to work in a team environment as well as independently.
- Ability to communicate technical information - technical audiences.
- Excellent verbal and written communication skills.
- Ability to complete assignments with no supervision.
- Ability to search internally/externally for support information.
- Customer-oriented attitude.
- Ability to travel locally and in-state to support other sites, if applicable.
- Valid driver's license and proof of auto insurance, if travel is required.
- Attendance and schedule adherence are requirements of this position.
- This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment.
- Knows and applies fundamental concepts, practices and procedures of particular field of specialization.
Salary : $21 - $24
