IT Support Specialist

Details:

Job Description

Stefanini Group is looking for Deskside Support Consultant for a globally recognized company!

For interested applicants, click the apply button or you may reach out to Alfher Hidalgo at (248) 728-2627/Alfher.Hidalgo@stefanini.com for faster processing. Thank you!

Important Requirement - Intune experience, specifically around Windows OS and Autopilot. End user communication will be key for discovering the different needs to the client.

We are seeking a highly motivated and detail-oriented Deskside Support Consultant to join our team. The ideal candidate will be responsible for providing technical support and assistance to end-users within our organization. The primary focus of this role will be on deployment, design, and engineering support related to devices and applications used by our employees.

Key Responsibilities

• Deployment Support
• Conduct interviews with end-users to understand their application needs.
• Evaluate current base image and identify necessary applications for each user.
• Assist in the installation and configuration of applications on user devices.
• Manage administrative privileges and ensure proper software deployment.
• Design Support
• Document all applications used by different units within the organization.
• Maintain an up-to-date repository of applications as a source of truth.
• Collaborate with teams to design and implement efficient support processes.
• Engineering Support
• Provide guidance on setting up user shares, share drives, and utilizing Intune.
• Assist in the consolidation of over 700 groups and perform cleanup tasks.
• Support in the setup and maintenance of servers for optimal performance.
  
  

This role requires the onsite support specialist to visit multiple client locations (all located in Baltimore) depending on needs. A valid license and reliable vehicle is needed. Mileage will be reimbursed.

Job Requirements

Details:

**Qualifications:**

• Intune experience, specifically around Windows OS and Autopilot.
• End user communication will be key for discovering the different needs to the client.
• Proven experience in providing deskside support and technical assistance.
• Understanding of the Microsoft Active Directory, Entra, and Intune platforms.
• Ability to read technical documentation during implementation and troubleshooting scenarios.
• Strong knowledge of Intune device deployment processes (Autopilot) and software installation.
• Familiarity with Microsoft Windows Server setup and maintenance is a plus.
• Excellent communication and interpersonal skills.
• Ability to work independently and prioritize tasks effectively when needed.