What are the responsibilities and job description for the Trilingual Helpdesk Technician - English, Spanish Portuguese (Remote) position at Stefanini North America and APAC?
Details
Job Description
Job Summary
Position is responsible for screening, referring and diagnosing internal inquiries and work requests as they relate to maintenance of personal computers and related systems. May prepare help desk incident reports and assist in hardware and software evaluation. Note: May be internal and external client-focused for company-hosted web-enabled solutions.
Entry level position. Works on assignments that are routine in nature. Works with either close supervision of clearly defined procedures. Attendance and schedule adherence are requirements of this position.
Job Responsibilities
Qualifications & Job Skills
High school diploma or equivalent required. Typically requires less than 1 year of related experience. This is an entry level position.
Job Requirements
Job Description
Job Summary
Position is responsible for screening, referring and diagnosing internal inquiries and work requests as they relate to maintenance of personal computers and related systems. May prepare help desk incident reports and assist in hardware and software evaluation. Note: May be internal and external client-focused for company-hosted web-enabled solutions.
Entry level position. Works on assignments that are routine in nature. Works with either close supervision of clearly defined procedures. Attendance and schedule adherence are requirements of this position.
Job Responsibilities
- Provide professional end-user support via telephone, email or web submits.
- Provide restorative or maintenance actions to resolve end-user problems.
- Responds tend-user problems based on standard procedures.
- Track incidents and calls, including but not limited to, entering data into the database timely and accurately.
Qualifications & Job Skills
High school diploma or equivalent required. Typically requires less than 1 year of related experience. This is an entry level position.
- Provide professional end-user support via telephone, email or web submits.
- Provide restorative or maintenance actions to resolve end-user problems.
- Responds tend-user problems based on standard procedures.
- Track incidents and calls, including but not limited to, entering data into the database timely and accurately.
- May be responsible for ensuring systems are configured properly.
Job Requirements
- Excellent in oral and written English communication.
- Excellent customer service skills.
- Must consistently meet or exceed required performance criteria.
- Able and willing to take several calls a day when necessary.
- Familiarity and good working knowledge in PC hardware and software troubleshooting.
- Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
- Prior BPO experience in Technical Support is a plus.
- Familiarity with ticketing system, a strong advantage.
- Must be willing to work in different shifts.
- Fresh graduates are encouraged to apply.
- Fluent in English, Spanish, and Portuguese
