Patient Coordinator / Sales / Administrative Specialist - Plastic Surgery

Patient Care Coordinator / Administrative Specialist

About Stein Plastic Surgery

Our mission is to inspire people to pursue improvements and self confidence that can be achieved through aesthetic facial plastic surgery. Every member of our team is passionate about inspiring our clients to fulfill their goals... and change lives positively forever! Our culture is one of caring and helping, where we delight in making a difference in one’s life. We offer a world class experience to our clients who are local as well as those who travel from across the country. If you have passion and a desire to make a difference, please introduce yourself by applying, and learn more about our exceptional close-knit team. We now have this opportunity to add another member to join us: Patient Care Coordinator / Administrative Specialist

Scope

Deliver a world-class service experience to our clients, offering guidance to, and educating clients on making the most of their experience with us. Provide clients with information about what we offer, and pairing them with solutions that meet their concerns and desires. Proactively manage client expectations by assessing their needs and intentions, and provide appropriate solutions and recommendations.

This position’s primary responsibility is to generate revenue and meet sales goals while delivering world-class service experience to our clients. This position’s other responsibilities include connecting with clients through communications (calls, emails, and social media) and converting them to scheduling appointments, maintaining the front office, and providing administrative support to the entire team.

Customer Service

• Provide extraordinary service consistent with the our core service standards, AAA 5 Diamond standards, Forbes Travel Guide 5 Star standards
• Communicate thorough knowledge of plastic surgery procedures to clients
• Facilitate and mediate patient sensitive and/or confrontations matters if encountered

Sales & Marketing

• Perform lead and revenue goal tracking and reporting
• Maximize sales goals, objectives, and growth
• Track client contacts with detailed notes and follow through to meet client satisfaction, consultation scheduling and sales goals
• Identify, develop and drive continuous client experience improvement initiatives to increase client sales and satisfaction
• Create communication techniques and engage clients through phone, email, and Social Media follow-up
• Update websites and social media content

Administrative

• Greet clients through email, social media and telephone and provide thorough information regarding our surgeries and our surgical process, credentialing of the doctor and our facility
• Actively welcome and check-out clients with a smile and enthusiasm for appointments
• Accurately handle client transactions including cash handling, credit card charges and financing procedures
• Create and maintain all paperwork and electronic records
• Prepare daily schedule and associated paperwork
• Photograph clients for pre-consult, pre-operative and post-operative medical records
• Support administrative and clinical team members as needed
• Follow HIPAA guidelines with all client data
• Maintain reception area, front office, non-clinical area inventory and accounts payable
• Develop initiative, motivation, and positive morale with staff

Required Knowledge, Skills & Abilities

• Outstanding customer service and interpersonal skills with clients, business contacts & staff
• Professional phone communication skills & voice
• Excellent written communication skills
• Have a passion for inside sales
• Be motivated by reaching and achieving sales goals
• Highly dependable and organized
• Strong ability to work independently and multi-task
• Excellent attention to detail
• Proactive mindset
• Self-starter and independent follow-through with tasks
• Impeccable judgment
• Experience with Microsoft Office and social media
• Maintain HIPAA confidentiality at all times
• Devoted team player
• Clean professional appearance and demeanor
• Exceptional English proficiency, in both written and oral forms
• High school diploma or equivalent
• M-Th 8am-5pm, F 9am-3pm, depending on schedule

Preferred

• Previous experience in a hospitality, sales, marketing, customer experience, or public relations role within an aesthetic/plastic surgery/medical spa/luxury level resort
• College degree in Hospitality, Marketing, Communications, or related field
• Experience with Nextech and Mirror software
• Proficient Spanish fluency, in both written and oral forms

Salary

• Base Pay: $18-$28 / hr depending on relevant experience
• Bonuses based on sales goals and success of practice

Benefits

• Paid holidays
• PTO
• Retirement, 401K & Profit Sharing
• Healthcare Benefit Stipend

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Cash balance pension plan
• Health insurance
• Paid sick time
• Paid time off
• Retirement plan

Healthcare setting:

• Ambulatory surgery center
• Clinic
• Outpatient
• Private practice

Medical specialties:

• Plastic Surgery

Schedule:

• No nights
• No weekends

Application Question(s):

• Why are you looking to leave your current place of employment?
• What appeals to you about this position at Stein Plastic Surgery?

Experience:

• Customer service: 3 years (Preferred)

Work Location: In person

Salary : $20 - $30