Customer Service (manufacturing)

Key Duties and Job Responsibilities:

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  Provide superior customer service to both internal and external customers via phone and email.

• Answer high phone call volume to respond to customer requests and provide resolution to customer concerns.

• Prepare, review, process and accurately enter a high volume of sales orders.

• Support field sales staff including Regional Managers and Manufacturer’s Sales Reps.

• Coordinate new account setup and distribute regular customer reports, as needed.

• Administrative support activities, as needed, including issuing product returns and credits and special projects.

• Provide applicable basic technical support regarding product and application questions.

• Performs other related duties as assigned.

Knowledge, Skills, and Abilities:

• A strong customer focus and approach with outstanding customer service skills.

• The ability to multi-task and time management skills in a fast-paced environment.

• Detail orientation and accuracy in the administration of customer accounts and data.

• Proficient technology and computer skills including Microsoft Office, particularly Excel and Outlook, and CRM or ERP software systems for order entry.

• Interpersonal skills to relate to customers and address their concerns diplomatically.

• Exceptional follow-up and organizational practices to best serve customers’ needs.

Bachelor’s degree or equivalent related combination of professional experience and education/training desired.