What are the responsibilities and job description for the Customer Support Manager (Contract) position at Steinemann Inc.?
MUST BE LOCAL AND US CITIZEN OR GC
1 year contract
The duties of this position can be broad and may include
Supervising employees by communicating regularly, motivating, training, evaluating, planning and directing their work.
Assisting with troubleshooting computer systems and related software.
Learning about and providing technical assistance and routine maintenance of specialized software applications.
Providing support for other IT related hardware devices such as networked printers, smartphones, etc.
Performing advanced troubleshooting to determine cause of problems.
Installing, configuring, and providing support for Service Desk tickets, as assigned.
Providing or coordinating Audio Visual (AV) and Video Conferencing (VC) support as needed. Assists with reserving, setting up, and troubleshooting of AV and VC equipment.
Qualifications
Advanced knowledge of Microsoft products, including operating systems, office suite and outlook in a networked environment
Advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments
Skilled at installing and providing technical support for software applications, operating systems and personal computer hardware
Ability to do advanced troubleshooting on various manufacturers of computers
Ability to plan, organize, manage and track projects and staff
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