What are the responsibilities and job description for the Help Desk level tier l position at Steinemann Inc.?
Job Description
Job Description
Position is on site and requires the resource to in office each day. In the future, there is potential for a hybrid schedule.
After placement, client will payroll the resource through a third party.
Office is located in Bend, OR
Team size : 17 resources
Taking calls and providing tier 1 support, mostly recording tickets and categorizing them in ticket tracking software.
Title : Help Desk Analyst
Key Responsibilities :
Troubleshoot password resets and resolve login issues promptly.
Diagnose and resolve hardware issues, including keyboards, mice, and screens.
Requirements :
Minimum of 1 year of Customer Service / Help Desk experience.
Exceptional communication skills with a strong focus on customer service.
Hands-on experience in supporting PC peripherals, such as keyboards, printers, and mice.
Proficiency in Google Suite (Gmail, Docs, Sheets, Slides) and Microsoft Office 2007 (Excel, Word, PowerPoint, Outlook).
Shift Availability :
Various shifts available from Monday to Saturday, ranging from 5 am to 9 pm.
Skills and Qualifications :
Proficiency in help desk support, Windows troubleshooting, and technical support.
Strong phone and communication skills.
Energetic and driven personality, a perfect fit for our team!
Experience Level : Entry Level
Join our client in providing top-notch support to our clients and expanding your technical skills in a collaborative and
exciting work environment.
