What are the responsibilities and job description for the Telecom Administrator Contractor position at Steinemann Inc.?
Job Description
Job Description
4 month contract possible extension
Required Background / Knowledge :
- Call center contract management
- General knowledge of FEDRamp standards
- Basic SQL Familiarity
- Basic Data Analysis techniques
- Familiarity with Lumen / Century Link
- Familiarity with AWS S3 Cloud storage
- Fundamental understanding of telephone call routing systems
- interactive voice response (IVR)
- Call flow
- Call routing
- Commercial phone systems
- Experience with technical problem analysis and resolution related to telephone and call center systems
- Knowledge of call center systems (preferably Genesys)
- General knowledge of cloud telephone systems
- Familiarity with emergency outage protocols
- Ability to communicate and collaborate effectively with numerous partners / stakeholders
- Ability to communicate technical information to audiences with differing levels of technical understanding
- Ability to establish consensus with numerous partners / stakeholders
Oversee and manage the programmatic and technical aspects of The Colorado State Child Abuse & Neglect Hotline System :
Lumen call routing system
Interactive Voice Response System
Call Flow
Call Routing
Application Programming Interfaces (API)
System / Agent Problem Management
minor issues / major outages
Genesys call center system management
FedRAMP cloud service
Call center application usage and administration
Data extraction and analysis
Ping - Two-Factor-Authentication (2FA)
System Problem Management
minor issues / major outages
Understand and help manage programmatic and technical aspects of the Colorado Child Welfare System :
OIT) Service Desk Analysis and Ticket Fulfilment :
Ticket fulfillment
Creating Hotline agent accounts
Checking for Hotline Certification
Genesys login issues - Ping-related
Email address consistency
One Identity Management and county directory accounts
