Network and Systems Specialist

Network and Systems Specialist

CLASSIFICATION: Non-Exempt, Hourly

IMMEDIATE SUPERVISOR: IT Director

POSITION SUPERVISED: NONE

JOB SUMMARY:

Under the supervision of the IT Director, the Network & Systems Specialist specifically configures and maintains the Stella Maris, Inc. campus and cloud (M365) network and systems, including physical and virtual servers, firewalls, printers, PCs, phones and other related devices connected to the Stella Maris, Inc. office LAN and WAN; handles hardware, software and cloud maintenance. Installation of software. Performs other network and hardware related tasks.

DUTIES AND RESPONSIBLITIES:

· Responsible for day-to-day office network operations. Responsible for network and systems operations and functionality. Responsible for Stella Maris, Inc. campus network servers, desk machines, core servers, cloud systems (M365), storage, backups and archived data and Microsoft user accounts.

· With direction of the IT Director, prepares, schedules and executes network environment-related changes and implementations.

· Configuration and maintenance of Windows and Linux servers including Domain, DNS, DHCP, Utility, Phone servers, Backup server, Virtual Hosts, Exchange Online, Defender Antivirus/Security, the M365 (Teams, AAD, Intune, and all relevant Microsoft cloud management) in the production, development, research, and testing environments in/on the Stella Maris, Inc. network. This includes physical, virtual and cloud.

· Configures and maintains peripheral systems. Domain Naming System to ensure proper pointing and routing of naming system such as the A (address) records, the MX (email) records and the CNAME record. Maintains other internet related services such as domain name registration, and web email (OWA). Maintains Fax System and routing configurations, maintaining proper permissions and connectivity. Duo-MFA configuration and maintenance.

· Maintenance, configuration and assistance in continued development of the LAN and WAN infrastructure and other devices connected to the Stella Maris, Inc. network such as printers, firewalls, routers, wireless access points, PC’s, laptops, etc. This includes assigning IP settings, installing system updates, maintain virus and spy-ware protection, maintain firewall appliances.

· Configures and maintains the Stella Maris, Inc. environment storage and backups.

· Configures and maintains the Stella Maris, Inc. domains and domain accounts such as creation and set up of groups and account permissions.

· Configuration and maintenance of Exchange Online. Responsible for the creation and disabling/archiving/deletion of email accounts.

· Asset management via logging of new and decommissioned hardware.

· Responsible for installation, updating/upgrading, and security patching of software and operating systems. Responds to computer and network problems in a timely manner.

· Configures and maintains of all phone and voicemail telecommunications, including Mitel Connect & Director). Manages repairs and upgrades. Provides support on all aspects of the voice communications system.

· Configures and maintains of Stella Maris, Inc. security camera system environment wide.

· Configuration and maintenance of all audio and video communications systems, including, but not limited to Microsoft Teams and all physical A/V resources connected to the Stella Maris, Inc. environment.

· Provides on-site and remote service to staff and public. Assist in the supporting and troubleshooting of internal and external/agency users (related to Stella Maris, Inc. dependent operations) when needed; seeking management approval when dealing with such unusual events that may be outside the scope of normal day to day operations. Assists and/or covers for Help Desk Coordinator as needed.

· Assists IT Director in technical projects as needed.

· Assists IT Director in disaster recovery.

· Performs other technical duties as assigned.

QUALIFICATIONS:

· Preferred BA in Information Services or related field (or equivalent experience) with minimum of four years’ experience in Network and/or Systems administration. Certifications preferred, but not required. Experience with AD/AAD, Local and Wide Area networks, Windows Server (2016-2021), M365 Environment, Firewalls (Dell SonicWall, WatchGuard), Windows 10/11, Command Line, PowerShell and basic secure communications protocols.

· Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.

· Ability to deploy, configure, and support network and server systems. Physical and virtual.

· Understanding and appreciation for information security within systems and user devices. HIPAA understanding.

· Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, and time.

· Possess a solution focused mindset.

· Rational, level-headed, and the ability to collaborate with others clearly and concisely.

PREFERRED QUALIFICATIONS

Experience working with vSphere & ESX/ESXi environments. Managed Switches, VLANs, iSCSI, and remote support & access technologies. Experience with working in HIPAA environments.

COMPETENCIES:

· Interpersonal Communication

· Critical Thinking

· Conflict Resolution

· Planning & Time Management

PHYSICAL DEMANDS

Traditional office position which may require ability to use and operate office equipment and machines such as computer, telephone, fax machine, copy machine, technical appliances and other equipment required to successfully perform the essential duties of this position.

Able to spend extended periods in an office setting.

Ability to transport oneself or arrange for transportation throughout the Cleveland area.

WORKING CONDITIONS

No adverse working conditions.

AAP/EEO Statement

Stella Maris is committed to providing a non-discriminatory employment environment for its employees.

The policy of the Stella Maris is to fully comply with applicable federal, state, and local laws, rules and regulations in the area of non-discrimination in employment. Discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), gender, sexual orientation, marital status, national origin, disability, age, military and veteran status is prohibited. Violations of this policy will be subject to discipline, up to and including termination.

Stella Maris is committed to assuring equal employment opportunity and equal access to services, programs and activities for individuals with disabilities.

Equal employment opportunity and non-discriminatory commitments include, but are not limited to, the areas of hiring, promotion, examination or testing, demotion, reassignment, recruitment, discipline, layoff or termination, rate of compensation and company sponsored training.

All employees are expected to comply with this Equal Employment Opportunity Policy. Managers and supervisors who are responsible for meeting business objectives are expected to cooperate fully in meeting Stella Maris’s equal employment opportunity objectives.

Any employee who believes he or she has been discriminated against must immediately report any incident to the company’s designated EEO Officer.

The company will not tolerate retaliation against any employee who reports acts of discrimination or provides information in connection with any such complaint.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person