What are the responsibilities and job description for the Collections, Quality Control Auditor position at Stellantis Financial Services US?

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citro n, Dodge, DS Automobiles, Fiat, Jeep , Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Salary and Benefits :

At Stellantis Financial Services you can make a difference in a crucial role in our high performing culture. We offer career development opportunities, competitive pay and great benefits including :

Pay Rate : $22-$27 / hour
Start Date : Our next onboarding class is set to begin March 10th, 2025
Hybrid Work Arrangement : This position is primarily remote, but must go into the office periodically based on business needs. The candidate must live within a computable distance of one of the following markets : Dallas, TX, Houston, TX, or Atlanta, GA.
Dress : Enjoy our comfortable causal work environment

Benefits :

Retirement plan - 401(k) match

Health insurance (medical, dental, prescription drug, vision) and savings / spending accounts

Virtual office visits

Employee Assistance and Wellness Programs

Company provided life and disability insurance

Supplemental insurance (life, critical illness, auto, pet, identify theft and legal services)

Employee Assistance and Wellness Programs

Tuition reimbursement

Paid Time Off (holidays, vacation flex and sick days)

Vehicle discounts for loans or lease

Position Summary :

The main responsibility of this role is to ensure the accuracy and compliance of our collections processes. In this position you must possess exceptional analytical skills, a strong attention to detail, and a thorough understanding of collection practices and regulations.

Essential Job Duties and Responsibilities :

Conduct regular audits on collections activities to assess management with internal policies and external regulatory requirements.

Review and verify the accuracy of collection records, documentation, and reports.

Assist management with Identifying areas of improvement in collections processes, policies, and procedures.

Provide suggestions to enhance efficiency and effectiveness in collection practices.

Meet monthly goals and objectives.

Monitor phone calls to ensure compliance with company policies governing collection of debts and applicable federal / regulatory guidelines.

Attention to detail and ability to work efficiently to meet deadlines and timelines.

Perform additional duties as assigned.

Using Microsoft Office tools to create, update, and maintain documents critical to Quality Control.

This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.

Other duties maybe assigned.

Qualifications and Competencies :

Experience

At least two (2) years collections or auditing experience required

Attention to detail and ability to work efficiently to meet deadlines and timelines.

Excellent verbal and written skills and the ability to enter data accurately into spread sheets and prepare professional looking documents and reports.

Knowledge of collections processes, regulations, and best practices

Strong understanding of fair debt collection practices and consumer protection laws

Ability to work independently and meet deadlines

Education requirements and / or certifications

High school diploma or equivalent

Skills required

Excellent verbal and written communication skills

Excellent interpersonal and customer service skills

Excellent sales and customer service skills

Excellent organizational skills and attention to detail

Excellent time management skills with a proven ability to meet deadlines

Strong analytical and problem-solving skills

Strong supervisory and leadership skills

Ability to prioritize tasks and to delegate them when appropriate

Ability to function well in a high-paced and at times stressful environment.

Proficient with Microsoft Office Suite or related software

Overtime required - As needed

Must live within a commutable distance to one of the following cities : Atlanta, GA , Dallas, TX, Houston, TX

Physical Requirements :

Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lift and / or move up to 10 ls. Reasonable accommodation will be reviewed upon request.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and / or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

li-hybrid

Salary : $22 - $27

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