Inside Dealer Relationship Manager

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary:

The Inside Dealer Relationship Manager, DRM, is responsible for remotely managing an assigned territory comprised of Stellantis, Inc. franchise new car dealerships with the overarching goal of driving them to achieve targeted penetration and dollar loans funded by Stellantis Financial Services (SFS) services and products in line with corporate objectives. The Inside Dealer Relationship Manager, DRM will also maintain existing dealership relationships through a consultative sales approach by interacting with all dealership departments effectively to promote Stellantis Financial Services (SFS) products and services in a remote environment.

Essential Duties and Responsibilities:

• Develop and conduct effective strategies to achieve target objectives through franchise automobile dealerships.

• Conduct training on Stellantis FS indirect, lease, commercial and floor plan programs with the dealership's personnel to effectively maximize production.

• Maintains production by establishing relationships, through an analytical approach, with existing dealership personnel.

• Develop collaborative relationships with each product internal staff to achieve desired volume and customer satisfaction levels.

• Works closely with credit and funding personnel to assist dealerships in resolving problems with contracts received in house.

• Frequently collaborates with the Regional Sales Manager to keep them involved and informed of progress within the assigned territory.

• Analyzes available data to identify challenges and trends within assigned territory.

• Prepares weekly call itineraries and Action Plans as requested.

• Actively participates in Weekly Sales Roundtable conference calls with Regional Team Members.

• Attend additional ad hoc calls and meetings as required.

• Submits expense reports in a timely manner to their manager.

• This position involves regular access to consumers’ sensitive personal information including, but not limited to, Social Security numbers and dates of birth.

Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• 2-5 years of Auto Finance or Sales experience.
• 2-5 years of previous Dealer Relationship Manager, or similar role, experience.
• Minimum 1 year of collections or credit operations experience.

Education:

• High school diploma or a general education degree (GED)

Skills Required:

• Excellent verbal and written communication, and interpersonal skills with the ability to effectively collaborate across teams, articulate concepts to multiple audiences, present numerical data, communicate complex ideas and changes, and foster positive working relationships with internal and external stakeholders.
• Must have a teamwork mentality to effectively collaborate with various departments across the organization.
• Demonstrate the ability to work with technology such as cell phones, email, chats, and video conferencing.
• Display a high degree of tactful professionalism when approaching others to build commitments and overcome resistance.
• Must be reliable and dependable when following through on commitments.
• Must be able to perform and prioritize multiple tasks, develop realistic action plans, identify risks and opportunities, and plan/organize time efficiently.
• Must be able to maintain a larger number of dealership prospects and existing customer base.
• Strong problem-solving skills and capabilities.
• Overtime required – required on an as needed basis.
• Travel 0-10% - as required on an as needed/limited basis to conduct/meet the demands of their assigned dealer base.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX; Detroit, MI; Houston, TX; Phoenix, AZ.

Qualifications Preferred:

• Bachelor’s degree in Finance, Business, Marketing, or equivalent field preferred.
• Previous Captive or bank/finance experience is a PLUS!
• Knowledge of dealership operations.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

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