What are the responsibilities and job description for the Billing Specialist position at Stellar Consulting Solutions, LLC?
WHAT YOU’LL DO:
• Manage the billing and collection processes for designated accounts with precision and efficiency, ensuring timely resolution.
• Foster seamless communication and collaboration with sales and business teams to address billing and collection matters promptly and effectively.
• Conduct professional collection calls and correspondence, maintaining a courteous and firm demeanor to support positive customer relationships.
• Maintain accurate customer account information, including billing addresses and contacts, to facilitate smooth transactions.
• Assist customers in resolving delinquent accounts while upholding a supportive and constructive approach.
• Deliver exceptional service to callers, surpassing quality assurance benchmarks and embodying a customer-centric ethos.
• Consistently achieve or surpass monthly goals and company objectives, demonstrating unwavering commitment to excellence.
• Present a positive and professional image in all interactions, employing negotiation skills to balance customer needs and business requirements.
• Fulfill additional tasks and responsibilities as assigned, contributing to the overall efficiency of the Billing & Collections Department.
• Uphold exemplary standards of work ethic, including punctuality, attendance, and compliance with company policies and procedures.
• Prepare monthly billing statements and reconcile them with department reports to ensure accuracy and completeness.
• Support timely invoicing of all contracts, contributing to smooth financial operations. • Assist in cash processing activities, including research to identify and allocate unidentified payments.
• Address customer inquiries regarding billing and collections promptly and courteously, whether by phone or email.
• Generate weekly and monthly reports on collections and billing activities for management review.
• Initiate phone calls and emails to engage with delinquent customers and facilitate resolution of outstanding balances.
• Mediate customer disputes related to payment issues with a focus on achieving mutually beneficial outcomes.
• Provide attentive and considerate customer service at all times, reflecting our commitment to customer satisfaction.
WHAT YOU’LL NEED:
• Minimum two (2) years of commercial billing/collections experience, with an emphasis on billing.
• Minimum college degree in Accounting or Business; or equivalent experience.
• Possess exceptional communication, negotiation, and active listening abilities, fostering positive interactions with both internal teams and external stakeholders.
• Demonstrate proficiency in Microsoft Excel and familiarity with billing or general ledger systems, leveraging technology to streamline processes effectively.
• Showcase a track record of successfully coordinating and resolving issues across various internal departments, demonstrating adeptness in cross-functional collaboration.
• Exhibit a solid understanding of fundamental accounting principles, business documents, and internal controls, ensuring accuracy and compliance in financial operations.
• Display meticulous attention to detail coupled with strong analytical skills, enabling thorough analysis and interpretation of complex data.
• Apply critical thinking skills to solve problems and make informed decisions, contributing to strategic initiatives and process improvements.
