What are the responsibilities and job description for the Site Support - Bowling Green, OH position at Stellar Industrial?
Job Details
Job Location
Bowling Green, OH - Bowling Green, OH
Position Type
Full Time
Salary Range
23.00 - $26.00 Hourly
Description
Stellar is seeking a Site Support person who can service our integrated supply customers in the Bowling Green / Tiffin, Ohio area. It is the responsibility of the Site Support person to provide exceptional service to our integrated supply customers. Working with the customer to cover all their customer service needs and resolving any issues that may arise. Perform front-line analysis and resolution where appropriate. Maintaining a high level of customer satisfaction always as well as following all customer specific on-site guidelines.
Days will be spent supporting inventory operations on-site with the customer, including answering questions about our products, filling vending machines with inventory, being a resource for all other departments, and making sure that our customers have the best experience possible.
Essential Duties and Responsibilities :
Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries
- Be the first point of customer contact for general inquiries about orders, scheduling, delivery of product, etc.
- Adeptly manage all customer inquiries and requests
- Accurately enter quotes and orders using ERP system (Prophet 21)
- Learn, understand, and utilize the automated or semi-automated systems and processes put in place by our Solutions team, including vending machines, wireless warehouse, and other related processes and systems
- Expedite all open quotes and orders with urgency and accuracy
- Check on inventory specific to the customer, ensuring that all Min / Max levels and safety stock are adequate
- Focus on customer specific requirements
- Function as a liaison between Account Managers, Specialists, Customer Experience Managers, and other departments as needed
- Engage in continual learning of all Stellar service, programs, processes, and product offerings
- Follow all customer guidelines and procedures as it pertains to your position
Follow all on-site safety and emergency procedures
The requirements listed below are representative of the knowledge, skills, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Qualifications
Education : High School Diploma or equivalent
Experience : 2-3 years of relevant customer service or warehouse related experience
Skills and Abilities :
Physical Demands :
Work Environment :
Salary : $23 - $26