What are the responsibilities and job description for the IT Helpdesk position at Stellar Professionals LLC?
Job Details
Mode of Interview: Either Web Cam or In Person Interview
Work Location: Des Moines,
Work Arrangement: Onsite
Shift: EST
Applicant must have 4 Years of experience with the following.
- Ability to provide excellent customer service
- Experience with the IBHRS Help Desk, supporting internal program staff and external treatment providers.
- Experience in Help desk support
- Timely handling of requests received via phone, email, employee self-service, the citizen portal, or walk-in.
- Experience with ticketing applications and escalation proceedures
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