What are the responsibilities and job description for the Desktop Support Specialist position at StellarMettle Placements?
We are seeking a Desktop Support Specialist that will be responsible for troubleshooting hardware, software, and networking issues for the company.
Responsibilities:
- Serve as the initial contact for reporting of technical issues and answering questions regarding software/hardware/network issues.
- Accurately diagnose and resolve technical issues.
- Effectively escalate issues to the appropriate resources when necessary.
- Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation.
- Ability to prioritize work and exercise good judgement while managing multiple tasks.
Qualifications:
- At least 5 years experience in a technical support or helpdesk role.
- Proficiency with current Windows OS.
- Experience with Active Directory and Exchange
- Experience with O365 Administration and Troubleshooting
- Knowledge and experience supporting, troubleshooting and configuring PC Hardware
- End-User desktop support, mobile device support, email support, phone support
Please apply to get more details!
Salary : $60,000 - $70,000
