CRM Administrator

CRM Administrator

My client is an award winning technology business, they are a leading provider of innovative solutions to their clients. They offer cutting-edge solutions that enable their clinet to be resilient in the event of a disaster. The team is committed to excellence and delivering the highest level of customer satisfaction, backed by deep expertise and outstanding service.

They are looking for a CRM Administrator to join their growing global team.

The HubSpot Administrator will be responsible for managing and optimizing HubSpot instance, ensuring that it supports business processes, enhances productivity, and drives growth. This role will work closely with sales, marketing, and other teams to ensure that HubSpot is fully integrated and aligned with business objectives, providing actionable insights and driving efficiency across our organization.

As a CRM Administrator you will have the following Key Responsibilities:

• HubSpot Management and Optimization
• Administer and maintain the HubSpot platform, including configurations, workflows, properties, and integrations.
• Continuously optimize HubSpot tools and processes to improve the user experience and drive business success.
• Troubleshoot, resolve, and document any technical issues within HubSpot.
• User Support and Training
• Provide ongoing support and training to users across sales, marketing, and customer service teams to ensure they are fully utilizing HubSpot capabilities.
• Create and maintain user documentation, training materials, and best practice guides.
• Act as the primary point of contact for all HubSpot-related queries, assisting users in resolving technical and functional issues.
• Data Management and Reporting
• Ensure data integrity within HubSpot by overseeing data imports, exports, and data hygiene.
• Build and maintain custom reports and dashboards to track key performance metrics across sales, marketing, and customer service.
• Assist stakeholders in creating actionable insights through HubSpot reporting features, helping drive data-informed decisions.
• Marketing Automation and Workflows
• Design, build, and optimize automated workflows, email campaigns, and lead nurturing programs in HubSpot.
• Collaborate with the marketing team to ensure campaigns are set up correctly and deliver optimal results.
• Continuously monitor and improve lead scoring, nurturing processes, and segmentation strategies.
• System Integrations
• Oversee and manage integrations between HubSpot and other business-critical tools (e.g., CRM, marketing platforms, customer support systems).
• Collaborate with IT and other internal teams to ensure seamless integration and data synchronization between systems.
• Performance Monitoring and Improvement
• Regularly review and evaluate HubSpot performance, identifying opportunities for system improvements and enhancements.
• Stay up-to-date on HubSpot’s new features, updates, and best practices to ensure the platform is being used to its full potential.
• Provide recommendations for new processes or tools that will improve overall marketing, sales, and service functions.
• Collaboration and Cross-Functional Support
• Work closely with the sales and marketing teams to ensure the proper use of HubSpot’s tools for pipeline management, lead generation, and customer engagement.
• Act as a liaison between business stakeholders and HubSpot support teams, ensuring that technical requirements and business needs are met.

The ideal CRM Administrator should have the following Experience:

• 3 years of experience in managing HubSpot, with at least 1 year in an administrative or technical capacity.
• Strong experience in using HubSpot’s marketing automation, CRM, reporting, and integrations.
• Previous experience working in a B2B environment, ideally in the IT or data protection industry, is preferred.
• In-depth knowledge of HubSpot’s tools, workflows, reporting, and automation features.
• Proficient in troubleshooting, solving technical issues, and implementing system improvements.
• Strong analytical skills with the ability to generate reports and present actionable insights.
• Excellent communication skills and the ability to provide clear, user-friendly support to both technical and non-technical users.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Education:
• Bachelor’s degree in Business, Marketing, Information Technology, or a related field is preferred.
• Certifications:
• HubSpot certifications (e.g., HubSpot CRM, Marketing Software, Reporting, etc.) are a plus.
• Location:
• This position is remote but must be based in the Americas.

If you are interested in The CRM Administrator role please send through your resume and I will Call you back to discuss this position further.

CRM