What are the responsibilities and job description for the Compliance/Customer Service Specialist position at STEP, Inc.?
Lycoming-Clinton Counties Commission for Community Action (STEP), Inc. has been serving the community for nearly 60 years. As part of the Community Action Network, STEP has a long history of providing programs to support needs identified through its Community Assessment. Being a part of STEP, makes you part of something much bigger - people helping people and building stronger communities! Are you desiring to make a positive impact on peoples’ lives?
Summary Description
Detail-oriented, public contact position within the Service Navigation program. Work involves entering information into computer, performing specialized customer services, or performing specialized customer assessment and eligibility services for STEP’s One-Stop Program. Reviewing both electronic and paper files to ensure program compliance and accuracy. Assists Service Navigation team with organization and maintenance of all files. Provides customers with resource and referral information to meet identified needs, when needed. Work also involves providing receptionist and clerical support in the Administration Section of STEP’s Main Office when assigned, complete 211 intake assessments, recording and processing data, maintaining customer files, and following up on incomplete information.
*Interested applicants should view the full job description and fill out our online application at https://www.stepcorp.org/careers-service/
Qualifications
- High school diploma or GED certificate;
- One year of experience in office work;
- Strong communication skills including listening, understanding, informing, and speaking; amiable disposition and ability to remain professional when dealing with telephone callers or visitors;
- Detail-oriented with exceptional analytical, investigative, and organizational skills;
- Extensive knowledge of program regulations and governing laws;
- Experience with ensuring compliance and accuracy; and,
- Demonstrable experience with utilizing databases and/or spreadsheets, utilizing standardized formulas correctly, entering data accurately, and printing reports.
Requirements
- Computer experience with word processing, spreadsheet, and database programs; familiarity with data entry into databases and spreadsheets and their printing;
- Experience with ClientTrack, preferred;
- Pennsylvania State Police Criminal History Clearance, Child Abuse Clearance, FBI Clearance, and National Sex Offender Registry check current within 90 days of employment;
- Recognizing and Reporting Child Abuse training completed within 90 days of hire;
- Participation in job-related trainings, as assigned; and,
- Mental and physical ability to perform essential job functions without any health restrictions, including the ability to sit for long periods of time, stand, lift and carry up to twenty pounds, have unrestricted use of the upper body, finger dexterity, corrected or uncorrected hearing and vision within normal ranges and a clear speaking voice.
STEP, Inc. is an Equal Opportunity Employer
Job Type: Full-time
Pay: $16.95 per hour
Benefits:
- 403(b) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $17
