What are the responsibilities and job description for the Customer Service Lead (Service Navigation) position at STEP Inc?
Company Overview
Lycoming-Clinton Counties Commission for Community Action (STEP), Inc. has been serving the community for over 55 years. As part of the Community Action Network, STEP has a long history of providing programs to support needs identified through its Community Assessment. Being a part of STEP, makes you part of something much bigger - people helping people and building stronger communities! Are you desiring to make a positive impact on peoples’ lives?
*Interested applicants should view the full job description and fill out our online application at www.stepcorp.org/careers-service
Customer Service Lead Position Summary:
Under the direction of the Service Navigation Director, provide vision and positive leadership to the Service Navigation team. Responsible for supervising assigned Service Navigation staff who work within customer service programs, ensuring the scheduling and management of a customer-friendly reception of visitors and telephone calls to STEP’s Main Office, and ensures implementation and daily performance of assigned navigation programs. Assists with provision of programs for individuals and families with multiple needs to obtain and maintain self-sufficiency through a case management approach. Additionally, supports the Service Navigation Director with development, implementation, and oversight of customer service programming. Reviews enrollment applications and assessments to engage and collaborate with customers to establish goals that facilitate self-empowerment and work towards self-sufficiency. Works in partnership with other STEP programs to meet the needs of program participants.
Qualifications:
- Bachelor’s degree in a human service-related field;
- Two years of prior casework experience;
- Two years of experience in a supervisory role (i.e., enforcing policies and regulations, motivating staff, and providing support and direction);
- Demonstrable experience with federal, state, and city laws, programs, and resources;
- Demonstrable experience working with diverse individuals including those with a disadvantaged socioeconomic background; and,
- Demonstrable experience in working and communicating with other social service agencies, schools, etc.
Requirements:
- Valid driver’s license and reliable transportation available on a daily basis with adequate insurance coverage;
- Pennsylvania State Police Criminal History Clearance, Child Abuse Clearance, FBI Clearance, and National Sex Offender Registry check current within 90 days of employment; and Motor Vehicle Record check;
- Recognizing and Reporting Child Abuse training completed within 90 days of hire;
- Mental and physical ability to perform essential job functions without any health restrictions, including the ability to sit for long periods of time, stand, lift and carry up to twenty pounds unassisted, have unrestricted use of the upper body, finger dexterity, and corrected or uncorrected hearing and vision within normal ranges, and a clear speaking voice;
- Computer training and/or documented proficiency with Microsoft Office products;
- Flexibility to work altered and non-traditional work schedules as assigned; and,
- Participation in job-related training as assigned.
See full job description at www.stepcorp.org/careers-service
STEP, INC. IS AN EQUAL OPPORTUNITY EMPLOYER.
Job Type: Full-time
Pay: $23.87 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $24
