What are the responsibilities and job description for the Administrative Assistant - Service position at STEP ONE AUTOMOTIVE GROUP LLC?
Job Details
Description
At Step One Automotive, we are committed to an environment where the customer is always treated with respect and dignity. Our team members are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. Find out why we are a step above the rest! Apply today!
The Administrative Assistant in Service helps the Service Manager in the administration of the service department. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties/Responsibilities
- Assists in developing and/or implementing the budget and minimizing expenses.
- Assists in the development of improvement programs for service people who are having difficulty reaching their objectives.
- Ensures that dealership policies and procedures are understood and followed by service personnel.
- Strives for harmony and teamwork with all other departments.
- Maintains professional appearance.
- Attends managers' meetings as requested.
- Other tasks as assigned.
Additional, Dealer-Specific Duties May included
- Assisting in the daily workings and management of the Express Department
- Assisting in the management of Shop Technician training, including online and in-person classes
- Providing front desk training
- Assisting in front desk overflow
- Assisting in filing and submitting warranty paperwork
- Responsible for scanning and digitally filing and/or submitting documents.
- Assists with scheduling VIP, fleet, and loaner vehicle pickup and delivery.
- Handles rental contracts and bills customers.
- Assists with overflow calls from the BDC and the drive.
- Assists with mobile repair units.
Required Skills/Abilities
- Possesses verbal and written communication skills.
- Possesses organizational skills and attention to detail.
- Ability to solve practical problems.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to act with integrity, professionalism, and confidentiality.
- Ability to define problems, collect data, establish facts, and draw valid conclusions to present to management.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
- Proficient with Microsoft Office Suite or related software.
- Strong computer & phone skills (Internet, MS Outlook)
- Self-motivated, goal-oriented, and ability to work within a fast-paced environment
- Must have the ability to sit for long hours while working from a desktop computer, phone system, and various dealership specific software
- Must have ample dexterity to bend, reach, stretch, sit, stand, type, and lift up to 10 pounds.
Education and Experience
- Current or recent administrative or customer service experience preferred. (Dealership, independent shop, or retail environment is a plus, but not required.)
- Must be able to pass a background check, drug screening, and Motor Vehicle Report.
Qualifications
Benefits
- Medical, Dental, Vision, and Supplemental Insurance Available!
- Company Paid Life Insurance, Free Employee Assistance Program, and 100% PAID TUTITION with Strayer University for Associate's, Bachelor's, and Master's Degrees!
- 401(k) with Company Matching after 6 months!
- Start earning Paid Time Off on Day 1, with the ability to use it after 90 days! Earn TWO WEEKS Paid Time Off your first year!
- Five Paid Holidays - 4th of July, Labor Day, Thanksgiving, Christmas, and New Year's!
- Major Discount with Working Advantage on theme park tickets, shopping, travel, and more!
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
