What are the responsibilities and job description for the Automotive Service Advisor Trainer position at Step One Automotive Group?
Automotive Service Advisor Trainer, Step One Automotive Group
Come work in paradise for one of the largest automotive groups in the panhandle area! Experience beautiful beaches, amazing restaurants, and no state income tax! We are growing and looking for top talent to join our team. Voted Best Place to Work by Faces Pensacola, we are a local group that believes in taking care of our employees and providing our clients with an effortless experience. We offer aggressive, performance-based pay plans, support, training, and opportunities for growth.
Are you a rockstar Service Advisor looking to move up? We are seeking a dynamic Automotive Service Advisor Trainer to join our team. The ideal candidate will have extensive multi-brand experience and be proficient in using Xtime for service scheduling and customer management. Knowledge of Dealertrack is highly preferred. This role is critical in equipping service advisors with the skills and knowledge needed to deliver top notch customer service and meet performance targets.
Key Responsibilities:
- Training Program Development:
- Design and implement training programs tailored to multi-brand dealership needs.
- Incorporate the use of Xtime and Dealertrack into service processes and training modules.
- Service Advisor Development:
- Provide hands-on training to service advisors on customer interaction, vehicle service processes, and upselling techniques.
- Foster a customer-first approach while maintaining dealership profitability.
- Technology Integration:
- Train service advisors on efficiently using Xtime for appointment scheduling, repair orders, and customer follow-ups.
- Offer guidance on leveraging Dealertrack for seamless integration of service workflows (if applicable).
- Performance Monitoring:
- Develop metrics to measure the effectiveness of training programs.
- Conduct regular assessments of service advisors’ performance and provide ongoing coaching.
- Industry Compliance:
- Ensure all training programs align with industry standards and brand-specific requirements.
- Feedback Collection:
- Gather feedback from trainees and management to continuously improve training content and delivery.
Benefits
- Medical, Dental, Vision, and Supplemental Insurance Available!
- Company Paid Life Insurance, Free Employee Assistance Program, and 100% PAID TUITION with Strayer University for Associate's, Bachelor's, and Master's Degrees!
- 401(k) with Company Matching after 6 months!
- Start earning Paid Time Off on Day 1, with the ability to use it after 90 days! Earn TWO WEEKS Paid Time Off your first year!
- Five Paid Holidays - 4th of July, Labor Day, Thanksgiving, Christmas, and New Year's!
- Major Discount with Working Advantage on theme park tickets, shopping, travel, and more!
To apply, email us your resume today!
Job Type: Full-time
Pay: From $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- Day shift
Work Days:
- Weekends as needed
Experience:
- automotive service advisor: 3 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Fort Walton Beach, FL 32547 (Required)
Ability to Relocate:
- Fort Walton Beach, FL 32547: Relocate before starting work (Required)
Willingness to travel:
- 100% (Required)
Work Location: In person
Salary : $100,000
