What are the responsibilities and job description for the Administor-Aftermarket operations position at Step Up Recruiting?
Primary Responsibilities
- Provide customer support via phone and remote assistance.
- Ensure service orders are completed promptly by coordinating with technicians, supervisors, and other relevant parties.
- Conduct follow-ups with customers after service visits to gather feedback and ensure satisfaction.
- Maintain accurate and complete information in CRM and ERP systems, including warranty dates, service history, and notes for self-install customers.
- Keep thorough documentation, such as service reports, warranty records, and customer correspondence, ensuring everything is stored and accessible within our systems and SharePoint database.
- Assist with administrative tasks, including generating quotes and invoices, processing payments, and coordinating service schedules.
- Report aftermarket issues related to accounts receivable initiatives.
- Develop and provide quotes for service, preventative maintenance (PM), and Service Level Agreements (SLA) based on equipment history and usage.
- Identify opportunities to upsell products and services, including extended warranties, service plans, and spare parts.
- Build and maintain strong customer relationships through regular communication and follow-ups after service visits, incorporating feedback from customer outreach.
- Track and analyze aftermarket sales metrics to identify growth opportunities.
- Perform system information audits and updates as necessary.
Core Competencies
Requirements
Preferred Qualifications
