What are the responsibilities and job description for the PC Support Analyst position at Stephens Default?
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Track call details in call management system and escalate incident to appropriate group if needed.
- Unlock network accounts and reset passwords as requested.
- Map network drives and printers.
- Troubleshoot the following:
- Network\internet\VPN connectivity issues
- Outlook e-mail issues escalating to e-Mail administrators, as required
- Printer and copier/scanner issues that are network, hardware or software related.
- Assist with recovering missing or damaged files for end users.
- Troubleshoot and maintain Windows operating system, Microsoft Office applications, web browsers, PDF software, etc.
- Install and troubleshoot industry specific software on personal computers and mobile devices.
- Configure network accounts for VPN access and assist end users with configuring VPN access.
- Man the Stephens Emergency after Hours phone line on a weekly rotational basis.
- Perform other tasks as assigned by management.
EDUCATION AND/OR EXPERIENCE
- Associate’s degree in a related field.
- 2 years of related experience and/or training.
- Equivalent combination of education and experience.
REQUIRED TESTING
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Windows 10
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