Executive Meetings Manager ( must have hotel experience)

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Description

The Executive Meeting Manager will handle small group leads from all markets/regions from the initial sales call to servicing the group. This will include negotiating the room rate & meeting requirements, preparing the contract, managing inventory, creating the BEOs and resumes. Creates win/win decisions for our customers by developing relationships and ensuring client satisfaction

Requirements

Executive Meeting Manager Major Duties & Responsibilities:

• Proactively participates in the comprehensive sales and marketing efforts
• Handles phone inquiries for new accounts for group room requests with or without meeting space with 20 rooms or less per night and catering groups.
• Prospects new sleeping room business.
• Attends all mandatory meetings and training classes
• Participates in BEO weekly meetings
• Participates in weekly group pick up meetings
• Participate in site visits for potential room bookings.
• Participates in sales related events, receptions, trips, trade shows, client meetings and related events and networking functions.
• Negotiates when necessary, during need periods; receives approval from a Director of Sales
• Merges and issues standard contracts; receives approval on any exceptions to standard
• Traces and follow-up for signed contracts being mindful of effect on hotel’s inventory
• Encourages prepayment and collects deposits
• Follows up on rooming list and deposit deadlines as outlined in contract
• Works closely with Banquets, Kitchen, Front Office, Accounting and Audio Visual Departments to insure guest requirements are met
• Prepares Group Resume and communicates at weekly staff meeting
• Conducts preconvention meetings with the client and hotel staff as needed
• Insures attrition, food and beverage minimums and meeting room rental charges are met
• Assists client with menu selections for each event
• Upsells and upcharges other services (i.e. transportation, flowers, music, etc)
• Identifies group VIPs – requests appropriate room upgrades and amenities
• Consistently follows up to ensure guest satisfaction that meet and exceed our service standards
• Develops and maintains relationships with key clients in order to produce repeat group and/or conference business, to include room sales, food & beverage sales, catering/banquet services, meeting room rental
• Ensures Banquet Event Orders are created for each function