What are the responsibilities and job description for the Specialty Services Field Technician position at Steris Corporation?
Specialty Services Technician
The Specialty Services Technician serves as a trusted advisor to STERIS customers, providing on-site cleaning services and simple maintenance for complex mechanical, electro-mechanical, and electronic units in a high-stress healthcare environment.
This role requires frequent travel, mostly within a few hours' drive, but occasional travel to other territories may be required. The work schedule includes some weekend days and varying shifts between morning, afternoon, and night.
The Specialty Services Technician serves as a trusted advisor to STERIS customers, providing on-site cleaning services and simple maintenance for complex mechanical, electro-mechanical, and electronic units in a high-stress healthcare environment.
This role requires frequent travel, mostly within a few hours' drive, but occasional travel to other territories may be required. The work schedule includes some weekend days and varying shifts between morning, afternoon, and night.
Main Responsibilities:
- You will be accountable for customer satisfaction as a first point of contact through proactive, professional communication and commitment to resolving customer issues/problems expediently.
- You will communicate effectively and proactively with customers on preventative cleaning needs, associated scheduling, and equipment details.
- You will perform sterilizer cleaning functions, including changing chemical ingredients, making adjustments, monitoring the process, maintaining pressures, and repairing chamber cleaning equipment.
- You will work closely with the scheduling team, supervisor, and customer to plan efficient service routes within assigned territory and adhere to all coverage and service standards.
- You will troubleshoot and consult on any observed issues with equipment and systems components.
- You will utilize company-issued smart phone, laptop, and related software to perform administrative tasks, including required documentation and reporting.
- You will be responsible for company vehicle, equipment, and supplies, including maintenance and escalation of issues for safe and effective operation.
What STERIS Offers:
- Extensive hands-on training and development
- Career progression path with growth and training opportunities
- Competitive pay
- Overtime opportunity
- Annual merit review and incentive plans
- Uniforms and all necessary tools provided
- Business travel and all related expenses paid
- Medical, vision, prescription, dental, and life insurance
- 401(k) with a company match
- Paid time off that accrues from day one and paid holidays
- Tuition assistance
