What are the responsibilities and job description for the Help Desk Specialist position at Sterling Engineering?
Level 1 Help Desk Administrator – Contract-to-Hire | Up to $24/hr
Location: Henrico, VA
Employment Type: Contract-to-Hire
Industry: Global Manufacturing
Are you a tech-savvy problem solver with a passion for IT support? A global manufacturer is expanding its IT department in Henrico. We’re looking for a Level 1 Help Desk Administrator to provide frontline IT support for both office and production employees.
Why Join?
- Growth Opportunity: Be part of an expanding IT team in a global manufacturing company.
- Training & Flexibility: Start in Columbia or Orangeburg, with training available in Columbia.
- Hands-On Impact: Work in a 1 million sq. ft. facility supporting 700 employees.
What You’ll Do:
- Provide Level 1 IT support for hardware, software, and network issues.
- Install, repair, and maintain desktops, laptops, printers, and peripherals.
- Manage IT assets and maintain accurate tracking records.
- Support Windows 11 operating systems, Microsoft applications, and Active Directory.
- Work with the ServiceNow ticketing system to track and resolve IT issues.
- Assist in the transition from Cisco to Aruba networking.
- Perform imaging and setup for computers across office and production environments.
What You Need:
- 2-3 years of IT support experience (manufacturing environment preferred but not required).
- Strong troubleshooting skills for Windows, Microsoft applications, printers, and networks.
- Experience with Active Directory, ServiceNow, and computer imaging.
- Ability to support both office and production floor employees.
- No degree required—practical IT experience is what matters!
Compensation & Benefits:
- Up to $24/hr (contract-to-hire).
- Opportunity to grow within a global manufacturing company.
Ready to be part of a growing IT team? Apply today!
Salary : $20 - $24
