Help Desk Specialist

Level 1 Help Desk Administrator – Contract-to-Hire | Up to $24/hr

Location: Henrico, VA

Employment Type: Contract-to-Hire

Industry: Global Manufacturing

Are you a tech-savvy problem solver with a passion for IT support? A global manufacturer is expanding its IT department in Henrico. We’re looking for a Level 1 Help Desk Administrator to provide frontline IT support for both office and production employees.

Why Join?

• Growth Opportunity: Be part of an expanding IT team in a global manufacturing company.
• Training & Flexibility: Start in Columbia or Orangeburg, with training available in Columbia.
• Hands-On Impact: Work in a 1 million sq. ft. facility supporting 700 employees.

What You’ll Do:

• Provide Level 1 IT support for hardware, software, and network issues.
• Install, repair, and maintain desktops, laptops, printers, and peripherals.
• Manage IT assets and maintain accurate tracking records.
• Support Windows 11 operating systems, Microsoft applications, and Active Directory.
• Work with the ServiceNow ticketing system to track and resolve IT issues.
• Assist in the transition from Cisco to Aruba networking.
• Perform imaging and setup for computers across office and production environments.

What You Need:

• 2-3 years of IT support experience (manufacturing environment preferred but not required).
• Strong troubleshooting skills for Windows, Microsoft applications, printers, and networks.
• Experience with Active Directory, ServiceNow, and computer imaging.
• Ability to support both office and production floor employees.
• No degree required—practical IT experience is what matters!

Compensation & Benefits:

• Up to $24/hr (contract-to-hire).
• Opportunity to grow within a global manufacturing company.

Ready to be part of a growing IT team? Apply today!