What are the responsibilities and job description for the General Manager position at Sterling Hospitality?
We are seeking candidates for the role of General Manager who can provide a warm, friendly, cheerful & genuine experience to all our guests by delivering exceptional service and world-class hospitality to every guest, every time.
The General Manager is responsible for providing effective leadership to control costs, hospitality at the highest level, profitability and long term growth of each individual cafe by managing all aspects of the business.
The General Manager is the keeper of the Sterling Culinary Management Culture in their cafe.
This role requires excellence in balancing people, sales and financial goals and objectives.
The General Manager reports to the Market Partner and is directly responsible for the overall results of the cafe.
As a result, in addition to the personal, functional and leadership responsibilities, the General Manager must possess general management skills, including, but not limited to, people skills, understanding of the financial statements, the ability to manage expenses, and shift management.
Responsibilities may include but are not limited to :
- One-on-one meetings are regularly scheduled on a weekly basis to discuss results and action plans
- Managers understand their individual areas of responsibility and are clear on expectations
- Training manuals and recipe books are complete and organized
- Round tables are conducted and accommodated with follow-up notes from management posted for team members to review. One per quarter is the standard and should be open to all team members, FOH & BOH
- Effective knowledge, training and management of all training materials, systems and tools to better prepare management and team members for excellence in execution of food, service and world class hospitality
- Effective shift meetings are performed consistently to include front and back of house team members
- Strategies are understood by all management team members and used as a model for hiring all team members
- Ideal staffing levels are established per function and known by all managers as a part of your weekly people update discussions and action plans
- Managers are validated and coached on Corvirtus interviewing methods and practice them
- Specific interviewing process is established with effective method of communication between management
- Team member retention level is well under average turnover rate
- A full Orientation is given for all new team members, including FOH and kitchen
- Effective manpower planning with proactive action plans taken to maintain appropriate staffing levels and quality
- Opportunities are explored within local market for recruiting new managers and team members
- Drive overall execution to insure consistency, quality and guest satisfaction to build Sales daily through excellence
- Profit centers are delegated to assistants with clearly communicated goals and financial result expectations
- Complete and accurate end of month re-caps including explanation of all variances are submitted
- Reconciliation of Ops statement is accomplished completely and efficiently with appropriate changes made and documented
- Declining budgets are established and used for all cost centers
- Operational adjustments are made in response to fluctuating sales levels to effectively meet the demands and control cost of the business
- Effective and consistent cleaning process is in place
- Building lock-down plan is in place and consistently executed
Reasons to join our team include :
Other Requirements of the General Manager include :
Sterling Culinary Management is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.
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