What are the responsibilities and job description for the Scheduler position at Sterling Ridge Orthopaedics and Sports Medicine?
Job Description
Job Description
Description :
We are looking for a full-time Patient Service Specialist / Scheduler to join our top notch professionals at our Spring Office!
20639 Kuykendahl Rd Suite 200 Spring, TX 77379
Hours : 8 : 00 AM to 5 : 00 PM
Job Summary :
Responsible for assisting in answering incoming telephone calls in a prompt, courteous, and professional manner. Schedules and reschedules patients' appointments per established protocols and assists with filing and medical record maintenance. Tasks may be integrated into other positions / job duties involving check in / check out, insurance verification, etc. Scheduler serves as the primary telephonic customer service representative for SROSM.
Essential Duties :
- Primarily telephonic customer service representative for SROSM
- Screens solicitors for relevance to organization needs
- Responds promptly to patient needs and requests.
- Professionally answer telephone calls and and routes them appropriately, offering voicemail, paging, or redirection of calls as needed
- Assists patients with insurance papers and billing questions.
- Prints out all necessary forms for patient charts and clinic staff.
- Schedule and reschedule patient's appointments per established provider protocols
- Update patient information as needed in EMR, Athena preferred.
- Assist with benefit verification processes as needed
- Perform other miscellaneous office / clerical duties as needed.
Requirements :
Education and Qualifications :
